BPP Education Group Hiring for IT Support Technician Job at Remote , UK Full Time

Providing technical expertise to support in the smooth running of BPP’s technology platforms

This is an exciting opportunity for somebody who is looking to start a career in IT Support. The primary role of the IT Support Technician is to deliver IT services for BPP staff and student environments, ensuring effective delivery of hardware provision and technical support.

The team ensures that IT hardware including, classroom-located devices, laptops and mobile phones are provisioned, maintained, and supported to a high professional standard whilst interacting with staff and students. You will ensure the smooth running of technology across BPP’s estate maximising service delivery of educational services to our customers.

What you’ll be doing

• Resolving incident and request tickets using effective ticket management practices and to required KPI’s
• Building Desktops and Laptops using SCCM/Intune
• Provision of staff New Starter accounts and managing the set up and access to all related software
• Managing staff leaver process from retrieving hardware to disabling all access
• Hardware request fulfilment
• Monitoring and maintaining stock levels, ensuring the Asset register and stockrooms are kept up to date in Service Now
• Escalating issues to the IT Support Specialists or IT Support Team Leader as appropriate
• Creating and maintaining knowledge articles in Service Now
• Assisting with any new or ongoing IT related projects
• Dealing with walk ups in the office in a friendly, professional manner
• Assisting with the maintenance of IT equipment at BPP sites

Choose a better work-life balance

With hybrid working available, you’ll be able to split your time between one of our centres and wherever you choose to call home. Either way, you’ll benefit from a vibrant workplace and a culture that believes in looking after others, while being part of a diverse workforce where difference is celebrated. In addition, you’ll work alongside other like-minded professionals who champion progress, while having opportunities to develop in an environment where creativity and innovation is rewarded. On top of a competitive salary, we provide a generous annual leave entitlement of 25 days, and there’s a rewards package that includes retail discounts, Group Personal Pension Plan, dedicated healthcare and dental plans that offer additional assurance to look after you and your family. Brilliantly, you can also study any of BPP’s courses for free – be it a professional qualification or full degree.

• Demonstrates a strong passion for IT and Technology
• Self-motivated and committed
• Excellent communication skills, with the ability to communicate in both technical and non-technical forums
• Knowledge of Office 365 applications
• Knowledge of Window Operating Systems
• Be ambitious and proactive with a willingness to learn
• Ideally, you will have experience of the following:

 Demonstrable knowledge of Active Directory and Group Policies
 Desktop and Laptop imaging using SCCM/Intune
 Desktop and laptop troubleshooting
 Projector and AV support and troubleshooting

Please note that the successful candidate will be required to undergo a basic DBS check