Brambles Group Hiring for Commercial Director México Job at Ciudad de México Full Time

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description

Position Purpose

Manages and oversees sales operations to improve and strengthen CHEP Mexico’s market position by taking care of our customers with unparalleled service, a comprehensive understanding of their business, and offering them solutions to streamline their supply chains, thus retaining their business and growing with them in a profitable way, while continuing to find new business opportunities. The role is expected to define the commercial strategy for the company, with a critical active leading role in its execution.

Major/Key Accountabilities

• Protect and Growth – Protect the current 240M USD revenue, achieve the annual revenue/Profit/Cash & Asset efficiency budget and Achieve Revenue Budget for existing and new customers in Mexico. Define and execute the overall commercial strategy for existing & new sectors in Mexico. Lead multifunctional teams to ensure that BRAMBLES retains current customer business when under threat from competition. Grow the business YOY according to the 4YP. Explore new sectors like home care in cooperating with marketing and expand the service increasing market share, Control and manage sales funnel for Mexico through sales force
• Customer Satisfaction – Increase the NPS for Mexico customers, making sure they receive outstanding customer experience , both from field functions and back office. This should include ensuring the smooth roll out of new initiatives and tools.

• People – Structure and develop a team of high performance to lead entire account management and sales staff. Work to increase engagement through improving the work experience of the team members, invest in appropriate zero harm initiatives, job training and coaching and ensure that high potential colleagues are given the opportunity to develop their careers within the business. To inspire and develop the new generation of Brambles Leadership

• Cost Efficiency – Ensure careful management of T&E costs through the roll out of route planning and management of expenses without sacrificing customer service or coverage. Work with the supply chain team to address quality issues before they become a cause for customer concern or a major cost to BRAMBLES. Ensure that revenue recovery activity becomes “business as usual” activity through the CSO team and work closely with the Genpact Organization to ensure collections
• Asset Control – Stablish appropriate structure and KPIs to ensure Asset efficiency targets & controls by negotiating losses and reducing leakage rate
• Transformation – accountable for the Commercial Workstream in the transformation journey

Measures

• Mexico top line, commercial profitability and volume growth
• Quality and sufficiency of pipeline and hit rate
• DSO
• LEC (applicable to Emitters)
• Operational KPIs (audits, debit overdue, cash, etc)
• BPS (Brambles Pulse Survey)
• Customer Loyalty Index (NPS)
• Zero Harm Performance.
• Succession coverage and Talent Management Reviews (TMRs)
• IDP’s implementation

In line with authority levels:

• Approval of commercial customer proposals according to Brambles Authority Matrix
• Development of team structure and key individuals within it
• Customer service strategy for growth, business retention and customer satisfaction

In conjunction with others:

• Develop the annual Mexico budget for submission
• Key contributor to CHEP Mexico strategy

Challenges

• Leading a business strategy and continue to grow CHEP Mexico profitably
• Competing in challenging market with more demanding customer relationships
• Managing customer expectations around pallet quality and service levels, while ensuring that the business meets customer requirements.
• Dealing with service failure issues and ensuring root causes are addressed.
• Leading complex and difficult commercial negotiations

Key contacts

Internal

• LATAM Shared Service Teams.
• CGM Mexico
• Latin America Leadership team
• Local Employees.
• Other countries Directors
• Regional Functional Heads

Qualifications

• Business / Engineering / Commercial Degree, MBA

Experience

• Minimum 5 years in a Commercial Sr Manager role with people management
• Minimum 10 years general business experience.
• Good grasp of commercial finance and the basis upon which investment decisions are made.

Skills and Knowledge

The successful candidate will be able to demonstrate a successful track record of:

• Delivering high levels of customer satisfaction and loyalty,
• Leading large and complex commercial negotiations,
• Defending business against competitive threat without jeopardizing profitability
• Delivering growth through lane expansions, share of wallet and new business
• Ability to improve profitability, drive growth, identify new revenue streams and reduce overheads on sales
• Energy and Passion for teamwork and success.
• Ability to attract, identify and develop key talent within the organisation.
• Able to communicate key messages and motivate people.
• Drive for Results
• Decision quality
• Strategic and Critical Thinking
• Inspiring others

Languages Required

• Spanish
• English

Preferred Education

Bachelors – Business Administration/Management

Preferred Level of Work Experience

5 – 7 years

We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at recruitment@brambles.com.