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United States
Bread Financial Hiring for Customer Care Representative at Remote Full Time
It’s fun to work in a company where people truly BELIEVE in what they’re doing!
Job Description
Essential Job Functions
- Must be able to attend training between 11/28 and 12/23 from 10:00am – 6:30pm EST
Customer Experience – Answer a variety of inbound customer service calls from customers in the retail environment. Efficiently build a connection with customers through care, empathy, listening and acknowledgement while providing accurate information. Interact professionally, respectfully, and energetically to mutually resolve customer inquiries through negotiation and education. Recognize when to leverage resources to resolve customer inquiries. Demonstrate ownership and accountability without placing blame.
Build Relationships – Serve as a brand ambassador to assist the brand partner associates and customers with in-store transactions. Work independently and as a part of a team. Actively engage with teammates to achieve common goals through knowledge sharing.
Communication – Demonstrate outstanding verbal and written communication skills when working with internal and external partners. Explain complex topics in a clear and concise manner. Respond well under pressure and appreciate ambiguity as a normal business condition. Give and accept feedback as a matter of practice. Document interactions and update customer records in company systems. Utilize knowledge of Microsoft Office tools such as Outlook and Teams to execute daily work.
#INDCLASS
Reports to:
Customer Care Supervisor
Working Conditions/ Physical Requirements: Call Center environment; job requires sitting the majority of work day. Schedule flexibility to work 40 hours per week including days, evenings, weekends and some holidays
Direct Reports: None
Minimum Qualifications:
High School Diploma or GED
Preferred Experience:
Six months, or more, of customer service experience in retail, food service, hospitality, call center or related experience
- Must be able to attend training between 11/28 and 12/23 from 10:00am – 6:30pm EST
Job Family:
Care Center Operations
Job Type:
Regular
Line of Business: