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Bread Financial Hiring for Early Stage Collections Work at Home at Remote Full Time
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Job Summary
The Customer Retention Associate contacts card members through an automated dialing system to collect on accounts delinquent one (1) to three (3) months. The associate is responsible to meet high regulations and must follow a set of approved scripts while navigating the card member through account balance details and potential payment options. All calls are monitored for call quality, including proper ability to greet the cardholder, appropriate verification of card member’s identification, and adherence to guidelines and regulations.
Job Description
Essential Job Functions
Customer Experience– Demonstrates compassion and shows empathy for customers dealing with difficult situations or circumstances, all while maintaining composure to confidently work with customer and procure payment promises.
Documentation and Technology– Contacts customers via automated dialer system; manually operates communications equipment (telephone) and computer databases/software programs (Web Collections, Internet Explorer). Verifies accuracy of accounts and personal contact information while speaking with card member. Updates/maintains any changes to personal contact information into Web Collections program; Documents various aspects of interactions with the card member related to securing payments (scheduled payment, pay-by-phone, and promise to pay) into Web Collections program.
Compliance– Responsible for changes that may occur in regulatory and compliance that may be communicated through email (MS Outlook) or may be required learning in classes off of the phone (in person or online). Follows pre-approved scripts to obtain payments on accounts that are one (1) to three (3) months delinquent.
Reports to: Collections Supervisor
Working Conditions/ Physical Requirements:
- Work from home office; Travel to care center site as needed. Job requires sitting the majority of workday. Schedule flexibility to work 40 hours per week including days, evenings and weekends.
- Must be able to work from the office for the allotted training period (if applicable). Must reside within a 60-mile radius of a Care Center
- Workspace Environment- A dedicated workspace that is able to simulate an office environment. The room should provide an area that separates you from others while working.
- Access to home/work space- You will provide Bread Financial or its representative access to your workspace to conduct an audit of compliance and policy. A photograph of your workspace must be furnished prior to going home.
- Equipment- Bread Financial will provide you with the equipment to work from home. This equipment is able to be used for work purposes only.
- Internet/Phone- The associate is required to pay for and provide internet and phone service. Internet service must be DSL or Cable (no wireless or satellite ISPs allowed), with at least 25 Mbps download and 5 Mbps upload speed required. An analog or digital phone service (No VOIP, no call waiting, no voicemail etc.) is required. High speed internet and phone lines will be dedicated lines that will be used exclusively for business use, and will be separate from any personal data or phone services.
- Location- Although this position is considered work at home, the candidate must reside within 60 miles of the reporting care center supporting the department and peer group.
Direct Reports: None
Minimum Qualifications:
High School Diploma or GED or equivalent education
If the roles is listed as “Bilingual”, must be able to pass a bilingual assessment (English/Spanish)
Candidates considered for this position must attend all 3 weeks of training 10/17/2022 – 11/4/2022 from 10:00am – 6:30pm EDT.
Preferred Qualifications:
Previous collections, call center or sales experience
#INDCLASS
About Bread Financial
At Bread Financial, you’ll have the opportunity to grow your career, give back to your community, and be a part of our award-winning culture. We’ve been consistently recognized as a best place to work in many markets and we’re proud to promote an environment where you feel appreciated, accepted, valued, and fulfilled—both personally and professionally. Bread Financial supports the overall wellness of our associates with a diverse suite of benefits and offers boundless opportunities for career development and non-traditional career progression.
Bread Financial
(NYSE: BFH) is a tech-forward financial services company providing simple, personalized payment, lending and saving solutions. The company creates opportunities for its customers and partners through digitally enabled choices that offer ease, empowerment, financial flexibility and exceptional customer experiences. Driven by a digital-first approach, data insights and white-label technology, Bread Financial delivers growth for its partners through a comprehensive product suite, including private label and co-brand credit cards, installment lending, and buy now, pay later (BNPL). Bread Financial also offers direct-to-consumer solutions that give customers more access, choice and freedom through its branded
Bread CashbackTM American Express® Credit Card
and
Bread SavingsTM
products.
Formerly Alliance Data, Bread Financial is an S&P MidCap 400 company headquartered in Columbus, Ohio, and committed to sustainable business practices powered by its 6,000+ global associates. To learn more about Bread Financial, visit
BreadFinancial.com
or follow us on
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- Bread Financial offers competitive pay, a comprehensive selection of benefit options including 401(k).
- The Company is an Equal Opportunity Employer.
- Any applicant offered employment will be required to establish that they are legally authorized to work in the United States for the Company.
- The Company participates in E-Verify.
- The Company will consider for employment all qualified applicants, including those with a criminal history, in a manner consistent with the requirements of all applicable federal, state, and local laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act. Applicants with criminal histories are encouraged to apply.
- The Company complies with the Americans with Disabilities Act (ADA), as amended, and all applicable state/local laws. The Company will provide accommodations to applicants needing accommodations to complete the application process. Applicants with disabilities may contact the Company to request and arrange for accommodations. If you need assistance to accommodate a disability, you may request an accommodation at any time. Please contact the Recruiting Team at
.
New York City, NY: Disclosure of COVID-19 vaccination status will be required after acceptance of a conditional offer of employment for associates who will work in the Company’s New York City, New York office on a full-time or hybrid basis (“NYC Associates”) to the extent allowed by applicable law. NYC Associates are required to be vaccinated against COVID-19 to work on-site. The Company is an equal opportunity employer and will consider reasonable accommodations where required by applicable law.
Job Family:
Care Center Operations
Job Type:
Regular
