Breckenridge Ski Resort Hiring for Front Desk Agent at Breckenridge, CO Full Time

Reach Your Peak at Vail Resorts. As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak.

As of Nov. 15, 2021, Vail Resorts will be requiring all employees across North America to be vaccinated for COVID-19.

As Front Desk Agent, you will assist in daily Front Office operations and work with customers and Guests to serve their needs and provide an excellent customer service experience. A Front Office Agent is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: with daily Front Office operations

Responsibilities include:
Provide prompt service and actively seek opportunities to drive Guest satisfaction

Ensure the team are kept fully aware of any relevant feedback from either the Guests or other departments

Manage, resolve or escalate any and all Guest complaints quickly

Work with all facilities and services provided within the hotel and identify opportunities for up-selling and promoting new or ongoing events

Advise team of any special events or VIP Guests in the hotel for events or for general accommodations

Ensure a high level of product knowledge of the hotel and the local area and be aware of the daily hotel event schedule

Attend all Front Office meetings

Front Desk Agents serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

Excellent interpersonal and communication skills

Commitment to delivering a high level of customer service

Ability to work under pressure

Excellent grooming standards

Flexibility to respond to a variety of work situations

One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. The brand continues to be the innovative, forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow’s savvy global travelers, we shape experiences in which every Guest feels cared for, valued, and respected.

The budgeted range starts at 15.00. Actual pay will be adjusted based on experience.

The perks and benefits include

Free ski passes for employees

401(k) retirement plan

Accrued Sick Time

Discount lift tickets for friends and family

Free ski lessons

Discounted lodging, food (including $5 meals), gear, and mountain shuttles

Discounted bike haul & golf

Excellent training & professional development

Seasonal Full Time roles are eligible for the above, plus…

Critical Illness and Accident plans

Medical, Dental, and Vision insurance (only available once eligible employees work 750 hours)

Free ski passes for dependents

If you’re hard working and feel exhilarated serving others, you’ll feel right at home in our authentic ski town and world-class mountain resort. As a community of adventurers and discoverers, we deliver an experience of a lifetime to every single guest that visits our mountain town. If you’re interested in moving mountains in your career, come work with us at Breckenridge where you’ll instantly feel at home. www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 374992