Bright Inc Looking for Analista de Interconexiones y Seguimiento al Cliente at Ciudad de México, México Full Time

At Bright, we are building a global movement to rapidly spread clean energy across Mexico and beyond. We do so by simplifying the adoption of rooftop solar via advanced technology and human connection. We’re fast-moving and results-oriented; we’re passionate about spreading solar energy as fast as humanly possible while having fun doing it.

💼 About the position:

We are recruiting an Interconnection Analyst for our exciting & rapidly expanding Customer Enjoyment team. This position is ideally based in CDMX. This is a dynamic role that involves strategically balancing working with the CFE and setting expectations with clients. You’ll send daily WhatsApp messages and have phone calls with clients in order to keep them informed about their pending interconnection (when we connect panels to Mexico’s electrical grid) with the CFE.

Tareas

💻 Your tasks and responsibilities will be:

• Ownership of the interconnection process for 100-150 clients, ensuring timely and effective communication regarding the status of their interconnection progress.
• Communication with clients from the customer line to solve problems.
• Proactive communication with other teams involved in the interconnection process.
• Coordinate with the Ops team and Installers to ensure that the interconnection process lasts less than 60 days.
• Turn on the solar system with clients.
• Ask for meter videos.
• Schedule all technical visits during the interconnection.
• 0 cancellations from clients during their interconnection process.

🎯 Your Key Results will be:

• 100% satisfaction score from your clients.
• 100% of your clients’ interconnections processes finished within 60 days.

Requisitos

🥇 We’re looking for someone who:

• Is obsessed with providing customers the best experience possible
• Has 1-2 years of experience and can show results that they contributed to in their last job
• Is comfortable working rapidly on a laptop and juggling multiple programs
• Is interested in learning about Mexico’s renewable energy sector
• Is comfortable speaking English and communicating concisely.
• Has the following skills:
• Time management – you can figure out how to finish all your to-do list in the most efficient way possible
• Problem solving in short periods of time
• Concise spoken and written communication that can be both friendly and professional with clients of all backgrounds
• Organizational skills (able to juggle multiple cases with multiple timelines).
• Sense of urgency and fast thinking skills
• Proactivity

Beneficios

✅ Benefits:

• The opportunity to learn first hand about the distributed generation regulatory scheme in México while being a part of the fastest-growing startup in the country.
• A fun, high-caliber team that trusts you and gives you the freedom to be brilliant.
• Possibility to generate equity at Bright
• Private health insurance
• Access to cost-free mental health care
• Parental leave
• Access to mentorship programs
• Remote work (40 hrs a week)
• Salary range: $15,000 – $17,500 MXN gross per month