British Airways Looking for Airport Manager at Ciudad de México, México Full Time

British Airways is one of the world’s leading global premium airlines serving almost 40 million customers a year, travelling to over 180 destinations in more than 70 different countries worldwide.

Currently, British Airways has an exciting opportunity open for a Airport Manager, Mexico City .This position will be based at Mexico City Airport

You will be leading a team of Customer Service professionals in delivering excellent customer service to performance standards within financial parameters. You will be responsible to ensure delivery for all compliance standards to ensure a safe, secure and punctual operation. You will be fully accountable for all performance standards on the station.

As the airport manager you will be responsible for an operating budget and for all the safety and security of aircraft movements and customers.

You will be required to deliver safety and security compliance per corporate requirements Customer satisfaction (NPS), Operational Performance (OTP, RTG ARTG) and Ancillary revenue as agreed in financial plan.

Influence and collaborate with the Management team in The Americas. Commercial, Safety, Security, IAG and Operations in the UK. Partner with several other key departments as required including HR, Finance and Procurement

What You’ll Do

• Coach, develop and support a team of Ground Handling Agents to deliver excellent customer service.
• Create an environment that fosters high staff engagement.
• Responsible for delivery of all station operational KPIs and customer service targets to agreed level.
• Ensure appropriate service recovery processes are implemented and actioned.
• Represent British Airways in all customer related issues and work with all local airport authorities to ensure the safe, efficient operation of the station.
• Ensure full compliance with all safety and security processes, procedures and audit requirements.
• Effectively manage budgets within agreed limits and ensure financial compliance with audit requirements.
• Negotiate with suppliers within corporate parameters.
• Maintain effective communication with Ground Handling Agent management, Ground Handling Agent airport staff, airport authorities, government agencies, colleagues and interdepartmental staff as required to successfully manage the airport operation.
• Hold all key suppliers accountable to deliver agreed Service Level Agreements (SLAs).
• Act as Hearing Officer, as required.
• Drive continuous improvement with all suppliers
• Ensure all administrative duties are completed on-time and to high standard

What are we looking for?

• Takes ownership for delivery. Has a leadership style that empowers people to raise concerns (e.g. about safety, ethics or performance)
• Self-aware and leads by example. Maintains focus and momentum to optimize performance. Recognizes, celebrates and rewards high performance – and manages underperformance. Encourages continuous improvement and innovation.
• Ability to work in a team environment, to engage a team through excellent written and verbal communication skills, Ability to prioritize and deliver to schedule, with effective communication/negotiation skills to make string decisions and problem solve.
• Willingness to work weekends and irregular shifts/ travel on occassions
• Strong customer focus, with effective planning skills with the ability to prioritize urgent matters
• Active Leadership with Attention to detail

We are an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.

Proof you have the right to work in Mexico or have obtained a Mexico Work Permit