British Columbia Institute of Technology (BCIT) Looking for Program Assistant at Burnaby, BC Full Time

BCIT’s School of Energy is currently seeking a regular, full-time (1.0 FTE) Program Assistant. This role is responsible for the administrative and operational support required to ensure successful delivery of part-time studies (PTS) and distance education courses. Customer service activities include responding to telephone, email and in-person enquiries. This position also provides direct support to contract processing, financial tracking, classroom allocation, instructor assignments, scheduling, student registration, course cancellations, and marks processing.

Duties & Responsibilities

DUTIES AND RESPONSIBILITIES:
Coordinates course offerings and schedules for future terms with educational managers.

Ensures that accurate course data is entered into BCIT systems.

Facilitates the Course File (roll-over) submission process in conjunction with the Coordinator/Associate Dean.

Facilitates scheduling requirements of courses in consultation with department representatives. Ensures that faculty and rooms are assigned.

Monitors enrolment and financial feasibility for each course offering in consultation with the Coordinators/Associate Dean.

Follows appropriate processes for confirmed and cancelled courses.

Responds to enquiries from the general public in an efficient and professional manner.

Provides course and program information to prospective students. Refers students to appropriate resources.

Contacts students regarding course cancellations and offers alternatives.

Facilitates registration activities including obtaining special permissions, student transfers and student refunds.

Supports faculty by providing class lists and information on BCIT PTS faculty support services.

Ensures course marks are submitted by faculty in a timely manner and processes marks as required.

Co-ordinates collection of student feedback.

Coordinates and liaises with various BCIT departments and partners, as required.

Coordinates and schedules written and practical examinations in accordance with the requirements of an external agency.

Coordinates and facilitates the employment of PTS employees.

Provides support for distance education programs including facilitating distribution of materials, contacting international students, and tracking student progress.

Researches, compiles and analyzes course enrolment and financial statistical data for PTS courses in order to support coordinators and managers on course offerings.

Maintains and updates the department’s section of the School’s PTS Procedures Manual.

Monitors, ensures the currency of, and makes edits to the School’s PTS web pages in consultation with the Program Coordinator and Associate Dean.

Assists in information sessions for the School.

Maintains up-to-date, comprehensive knowledge of procedures and processes of the School’s programs, as well as BCIT in general.

Provides back-up to other Program Assistants in the School’s PTS administration group.

Participates in Records Custodian training and remains current with record keeping practices, policies and procedures (both BCIT and FOIPOP).

Undertakes related duties as assigned, consistent with the job grade of this position.

Qualifications

QUALIFICATIONS:Definition:
The qualifications section for this position was developed using the approved job evaluation plan, agreed to between the BCGEU and BCIT. The qualifications represent the minimum qualifications required in the future (i.e. to be reflected in job postings) and do not reflect the incumbent’s existing qualifications.

Education:
Completion of Grade 12, plus additional specialized training of up to 1 year duration in business administration or equivalent.

Experience:
Two years general experience plus one year experience in a similar position.

Software/Computer Application(s) and Expertise:
Demonstrated proficiency using Microsoft Office applications, including Word, Excel and Outlook.

Experience with student information and registration systems, business intelligence reporting software, internet applications and email software.

Communication/Interpersonal Skills:
Excellent interpersonal, communication, organizational and problem solving skills.

Demonstrated ability to deal with situations with tact, discretion and confidentiality.

Administrative Skills (e.g. prioritizing, minute taking, wp speed, etc.):

Accurate keyboarding skills of 50 wpm.

Other Skills/Abilities:
Demonstrated ability to establish priorities, to work independently as well as in a team.

Additional Information

Benefits – Why you’d love working with us

Competitive pay

Minimum of 15 days of vacation

Competitive employer-paid extended health and dental plan – take a look at our benefit plans!

Defined contribution pension plan with employer contributions

Eligibility for partial remote work upon Institute approval

Professional Development funds and resources

Access to most BCIT PTS courses free of charge

Wellness and Employee Assistance programs

Complimentary membership with free access to the Fitness Centre, Gymnasium, and more

Salary Range Pay Grade 6; $49,090 to $53,170 per annum

Additional Salary Information

External hires are initially placed at the minimum of the salary range with progression to the maximum. Salary prorated based on percentage and term of appointment.

Position Details

Posting Category Administration

School/Service Area SOM Dean, School of Energy

Campus Location Burnaby campus

Bargaining Unit BCGEU Support Staff

Job Status Regular

Full-Time/Part-Time Full-Time

Number of Vacancies 1.0

Anticipated Start Date 05/02/2022

Anticipated End Date

Competition Information

Competition Number 22B31

Competition Open Date 03/26/2022

Competition Close Date 04/05/2022

Open Until Filled? No

Quicklink for Posting https://careers.bcit.ca/postings/5452