Britten Inc Hiring for Front Desk Receptionist Job at Traverse City, MI Full Time

Britten is a veteran-owned (VSOB) creative production house dedicated to delivering innovative signage, displays, and event branding solutions that make our customers stand out in a crowd. For 35+ years, we’ve leveraged our state-of-the art design, printing, fabrication, and manufacturing capabilities to propel high-impact campaigns and promotional ideas into the world. Always on time, on strategy, and on budget, we build the stuff that helps people, communities, and businesses flourish and prosper.

Located in Traverse City, Michigan, this creative production studio known as Britten seeks talented individuals to join our team. We’ve built a reputation for saying “yes” to projects others won’t touch. Our people make that possible, individuals who put a premium on thoughtful service, care about the people next to them, and are willing to go the extra mile on projects they touch.

What We Seek…

We are looking for a customer orientated individual to be a brand ambassador of Britten for our customers, visitors, and our employees through excellent communication and customer service skills. The Front Desk Administrator will have a passion for customer service and being a team player, by supporting administrative functions, and will be motivated to ensure every customer, both internal and external, is handled in a professional manner.

We want people who align with and can live our core values:
We Say Yes
We Hustle
We Think Bigger
We Keep Promises
We Build People Up

Job Summary and Job Functions

• Provide excellent customer service to all visitors, notify necessary parties of visitor’s arrival, and maintain awareness of customer visits/visitor activity.
• Answers Britten main phone line ensure quality service to each phone call routing calls appropriately
• Develop and manage company office supply ordering process and inventory
• Receive, sort, and distribute mail to key employees/departments daily
• Prepare and post all outgoing company mail daily
• Manage interoffice mail process
• Orders employee business cards based upon information provided from HR
• Provide administrative support to the HR team including creating new hire welcome emails, sending out employee communications via email, mail and/or Paylocity portal.
• Manages the employee swag portal
• Supports HR on employee engagement initiatives like mailing out employee birthday cards, heading up monthly employee engagement events and assisting with setup and ordering functions for company special events, etc.
• Oversees and manages the BEAN break area in HQ; selects, orders and stocks snacks and beverages, sets up and shuts down coffee at beginning and end of shift, ensures employees pay balances bi-weekly ensuring balances do not exceed a specific dollar amount.
• Supports the INC ELT team in administrative needs related to weekly meeting agenda, quarterly meeting location and lunch orders, etc.
• Align with and live our core values: We Say Yes, We Hustle, We Think Bigger, We Keep Promises, We Build People Up

Other Duties

Please note this job description is not designed to be exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the position. Duties, responsibilities and activities may change at any time with or without notice.

Requirements

• Ability to work onsite from 8am-5pm Monday through Friday
• Experience in customer service and front desk/phone system work
• Ability to complete work in an efficient and effective manner
• Ability to use Microsoft Office 365 and other relevant software systems
• Ability to manage multiple priorities at once
• Effective in verbal and written communication as well as listening skills
• Communicates respectfully with others
• Approaches work with enthusiasm, maintains a positive outlook and is self-reliant
• Aligns with and believes in the company core values: We Say Yes, We Hustle, We Think Bigger, We Keep Promises, We Build People UP

Physical Demands and Work Environment

• Office environment working atmosphere
• Moving self in different positions to accomplish tasks in various environments
• Remaining in a stationary position, often standing, or sitting for prolonged periods
• Moving about to accomplish tasks or moving from one worksite to another
• Communicating with others to exchange information
• Repeating motions that may include the wrists, hands and/or fingers
• Sedentary work that primarily involves sitting/standing
• Light work that includes moving or adjusting objects up to 20 pounds

Compensation and Benefits

A competitive hourly rate and/or salary is being offered and a full benefits package for all full-time positions.

Benefits Package Highlights:

• Medical, Dental and Vision Insurance coverage options
• 401K
• Paid Holidays
• Paid Time Off (Full time employees)
• Educational Assistance
• Life Insurance-company provided
• Reimbursement for safety glasses and/or work boots (if position requires and qualifies)
• Company provided safety, skill development and/or leadership training opportunities

Britten, Inc. and its affiliates are equal opportunity employers and do not discriminate against otherwise qualified applicants in employment on the basis of race, color, religion, age, sex, national origin, genetic information, disability, or any other characteristics as protected by federal, state or local law. Britten, Inc. is a drug free employer.

Job Type: Full-time

Pay: $16.00 – $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Traverse City, MI 49684: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location