JOB TITLE: PERSONAL SHOPPER REPORTS TO: Personal Shopping Manager

Personal Shopper

I measure my success as a Personal Shopper by the following:

• I strive daily to exceed my customers’ expectations by providing a positive first impression, determining actual needs, delivering real solutions, adding value where I can, and leaving the customer with a lasting positive last impression. I know by following the Reasor’s Service Model, I do make a difference.

• I respect my customer, and those I work with, and this empowers me to do my very best to deliver a quality customer experience for each customer, and to assist those I work with in doing the same.

• My fellow employees and I work to ensure that our department meets the high standards set out for us, and that we deliver on every aspect of the Reasor’s Value Proposition daily.

• I follow the grocery department’s merchandising plans and standards so that my customer will find what they are looking for with ease and will be excited and delighted by all the other possibilities available to them.

• I support grocery department cleaning standards by following company and food safety guidelines and using only approved equipment and cleaning chemicals for cleaning procedures within the department.

• I perform proper bagging techniques by sacking or assisting with sacking orders, ensuring food safety and ensuring products reach the customer’s home in excellent condition by practicing correct product placement.

• I provide services to my customers by always determining their needs, continually increasing my knowledge of products and services, offering carry out, parcel pick up, and reminding them of other store services or upcoming planned events.

• My fellow employees and I follow the Reasor’s policies and procedures as we go about our daily tasks knowing that this creates a safe and secure place to work and shop.

• My safety, my customer’s safety, and the safety of those I work with is my first responsibility, and by following the procedures in place, and using the training provided, I go about my daily business mindful I have control over my safety and the safety of others.

• I am mindful that the equipment and tools that I use to perform my job are to be used properly and only after proper training. That used improperly, I am a danger to myself, those I work with and possibly my customer.

• I execute Standard Operating Procedures (SOPs)

• I execute all other job duties as assigned

Personal Shopper: What I Do, How I Do It, and Why I Do It

As a Personal Shopper, this is what I do:

Personal Shopper Operations – I support and follow all Standard Operating Procedures (SOPs) with a passion for shopping, for online customers, with a sense of urgency and efficiency, communicating with customers via phone or in-person, and notify my supervisor of any issues regarding the online ordering system. I support department readiness, staffing, and department cleanliness.

Product Knowledge – I support and follow all Standard Operating Procedures (SOPs) by learning and understanding the store layout, walk paths, and the vast array of product offerings. I follow substitution policies and understand how to pick the right items for customers including fresh, perishable and nonperishable products.

Processing Online Transactions – I support and follow all Standard Operating Procedures (SOPs) including applying changes to orders via the online ordering system. I process orders quickly and efficiently through the online register following company guidelines, properly completing all transactions, adhering to all laws and regulations restricting certain transactions, and allowing for proper sales tracking.

POSITION DESCRIPTION-page 2

POSITION TITLE: PERSONAL SHOPPER

Bagging Techniques and Storage – I support and follow all Standard Operating Procedures (SOPs)

and sack the customer’s order, ensuring food safety by bagging different types of raw meat and toxic items separately. I label all bags with the appropriate information, stage the items for pickup, placing items in the proper areas including freezers, coolers, and dry storage areas. I ensure products reach the customer’s home in excellent condition by practicing correct product placement during Curbside Pickup.

As a Personal Shopper, this is how I do it:

Team Champion – Builds teamwork and collaboration. Holds a “no task is beneath me” attitude and steps up whenever needed – within and outside of one’s department.

Standards and Ownership – Produces high quality products and services in a timely manner through application of our procedures and processes. Takes ownership of actions, decisions, performance, and results in ways that earn the respect of others.

Continuous Learning and Curiosity – Finds and acts on opportunities to learn that further one’s own success and that of Reasor’s. Acts with optimism and a drive to make today better than yesterday.

As a Personal Shopper, this is why I do it:

Intense Customer Care and Reasor’s Ambassador – Anticipates customer needs and adds value to their experience. Acts as an ambassador for Reasor’s by sharing a passion for what we do, consistently living our values and beliefs, and encouraging others to do the same.

Supporting Reasor’s Mission Statement – With respect and support from my peers and supervisors, I strive daily to exceed my customers’ expectations in an effort to support the Reasor’s Mission Statement, “Depend on us to be the best place to work and shop.”

POSITION REQUIREMENTS:

• High school diploma or G.E.D. equivalent preferred

• No previous experience required.

– Ability to work a flexible schedule including evenings, weekends and holidays as needed. -Ability to interpret, understand and follow instructions.

• Ability to move, lift, carry and place merchandise and supplies weighing less than or equal to 50 pounds without assistance.

• Adaptable to different situations and the ability to respond with flexibility to shifting priorities and rapid change.

• Ability to complete tasks in a timely manner.

• Frequently reaches overhead and below the knees, including pushing, pulling, squatting, kneeling, bending, stooping, crouching, and twisting with or without bearing weight.

• Occasionally required to climb and/or crawl.

• Continuous repetitive motion with hand(s) and arm(s), such as grasping, gripping, and turning. Stands and/or walks continuously throughout shift.

• Ability to visually locate merchandise and other objects, as well as verify information, often in small print.

• May be exposed to all weather conditions (hot, cold, rain, snow, ice, and wind) as well as, inside work with variations in heat, cold, dust, and humidity.

• May be exposed to chemicals or allergens (such as latex, eggs, nuts, soy, wheat, etc.)

• Employment at Reasor’s may be contingent upon completion and our evaluation of a personality assessment, drug screen, employment reference check, and criminal background check.