Brookside Lawn Service Hiring for Customer Service/Clerical/General Office Job at Medina, OH Full Time

Customer Service Responsibilities list:

· Manage incoming phone calls

· Identify and assess customers’ needs to achieve satisfaction

· Build sustainable relationships and trust with customer accounts through open and interactive communication

· Provide accurate, valid and complete information by using the right methods/tools

· Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

· Keep records of customer interactions, process customer accounts and file documents

· Take the extra mile to engage customers

Requirements and skills

· Strong phone contact handling skills and active listening

· Customer orientation and ability to adapt/respond to different types of characters

· Excellent communication and presentation skills

· Ability to multi-task, prioritize, and manage time effectively

Job Type: Full-time

Pay: From $10.00 per hour

Benefits:

• 401(k) matching
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

License/Certification:

• Driver’s License (Required)

Work Location: One location