Brown Brothers Harriman Hiring for Ops SupervisorCAP at Jersey City, NJ Full Time

As a Supervisor in Client Account Profile, you’ll be responsible for the effective direction and supervision of the daily responsibilities of the Client Account Profile team. This team is responsible for the setup and maintenance of client reference data on the Unified Account File (UAF) which support BBH’s downstream systems. In this role you will be responsible for the productivity of the team by validating the processing of all account setup, maintenance and closing activities. You’ll also coordinate training the team on new tasks and workflow, assist with day to day escalation issues, ensure that the team is on schedule to meet its daily deliverables, and work to improve processes and implement new procedures based on client requirements.

Responsibilities Include

People Management: The Supervisor must understand competencies required for successful job performance and use knowledge to coach and develop team members as well as to identify training needs. You will also energize and inspire the team – generating excitement, a sense of pride, and a drive to excel.

Client Service: You will build and maintain relationships at all levels both within and outside the organization, and assess and provide solutions for requirements and risks of new business/products/services/asset classes as it relates to Mutual Funds.

Process Improvement: You will challenge all processes, procedures, and practices, both internal and external (client, subs, etc.) and identify creative solutions to improve efficiency, reduce risk, and improve the client experience.

Risk Management: You will assist management in ensuring product delivery, escalation and resolution of high exposure items, maintaining the proper balance of cost, control and client service (3Cs). You will also communicate professionally and constructively to effectively resolve issues in order to minimize risk and exposure.

Qualifications Include

BS/BA degree or equivalent work experience

3 to 5 years of industry experience.

A strong knowledge of BBH’s Departments/LOBs, systems, and services.

Proven ability to build and maintain relationships at all levels both within and outside the organization.

Ability to multitask and deal with competing priorities

Research, diagnostic, analytical and problem resolution skills.

Ability to work in a team environment

Leadership skills and ability to engage others

What You Can Expect At BBH

A collaborative environment that enables you to step outside your role to add value wherever you can

Direct access to clients, information and experts across all business areas around the world

Opportunities to grow your expertise, take on new challenges, and reinvent yourself—without leaving the firm

A culture of inclusion that values each employee’s unique perspective

High-quality benefits program emphasizing good health, financial security, and peace of mind

Rewarding work with the flexibility to enjoy personal and family experiences at every career stage

Volunteer opportunities to give back to your community and help transform the lives of others

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, creed, marital status, sexual orientation, gender identity, disability status, protected veteran status, or any other protected status under federal, state or local law.

Full time

Jersey City