BuildDirect Technologies Looking for Sales Representative at Vancouver , British Columbia Full Time

Are you someone that has a passion for connecting with people and building extraordinary relationships?

Are you solution oriented and love educating or helping people through the process of change? If so, we would love to hear from you.

The Position

We are looking for a passionate and driven individual that would like to begin their career in Sales with us as a Sales Representative.

As a Sales Representative you will open a world of possibilities for our customers, building trust and sharing knowledge of our products and services. All your efforts will be directed towards providing the customer a remarkable experience. You will be key in helping customers learn and find ways to overcome barriers and challenges in completing their unique projects or making their house a home.

What You’ll Do

• Deliver an outstanding service and shopping experience, assisting customers to place orders over the phone or live chat, and resolving issues related to understanding order status, cancelling an order and general inquiries regarding BuildDirect.
• Be our Live Chat expert.
• As a product expert, help customers design and complete their unique projects with confidence.
• Build trust with our customers by setting clear expectations and helping them to understand:
• Guide our customers through our website, delivery experience, and order process
• Think creatively about ways in which we can optimize each customer’s experience, identifying opportunities in the organization for improvement, and sharing the voice of the customer.
• Proactively follow up with prospects several times throughout the sales cycle to ensure needs are being meet and understand where there are further opportunities.
• Demonstrate your ability to deliver an outstanding customer experience as measured through monthly call coaching and a Net Promoter Score (NPS) of .70+
• Gain deep product knowledge and the ability to share that information in a way that helps customers as make informed buying decisions.
• Identify opportunities to improve or enhance the customer experience.
• Contribute to team results and support the success of others by providing assistance and expertise.
• Achieve ambitious monthly revenue targets.

What You Need To Know

• A talent for determining customer needs and providing appropriate solutions.
• The ability to communicate (verbally and in writing) clearly and concisely with both external customers and your team.
• A solution orientation and the desire to share your product knowledge.
• The skills to establish rapport with customers to facilitate the likelihood of retention.
• Proficiency with multi-tasking, prioritizing, and managing time effectively.
• Post-secondary qualifications an asset.
• Successful candidates will be required to complete a criminal record check.

What You Must Have 

• High-level of trust and a commitment to doing what you say you are going to do.
• An obsession for delighting customers.
• A passionate drive to deliver results and constantly raise the bar.
• An entrepreneurial spirit that embraces change and challenges with enthusiasm.
• Ability and desire to be scrappy, move fast and operate effectively in a rapidly changing environment.
• Innate motivation to learn and continuously develop yourself and others.
• Commitment to fearless communication.
• Discipline

About the Company:

BuildDirect is an eCommerce company with a proprietary tech platform that connects homeowners and home improvement professionals in North America with suppliers and sellers of quality building materials from around the world, including flooring, tile, decking, and more.

Our mission is to be the world’s simplest and most trusted source for all things flooring. And we do all this from the comfort of home.

We live our values everyday. Trust, ownership, excellence, customer obsession and perseverance are at the heart of everything we do. And we can’t forget our final value – “Enjoy the Journey”. BD allows us to have our voices matter in all that we do. We’re collaborative and entrepreneurial at the same time. Our commitment to one another allows us to be accountable while enjoying a work culture that values our experience and decision-making capabilities. If you are looking for a role where your contributions make a difference in how the company operates, BuildDirect could be a great match for you.

BuildDirect Perks 

• Unlimited vacation
• Extended health benefits (i.e., naturopath, massage therapy, acupuncture)
• Annual learning benefit
• Regular company-wide & team events
• A culture of talented people, that like to have fun!

**Note, we are currently working remotely while we find fantastic new office space in downtown Vancouver. We are estimating working remotely until September 2021 and then on a hybrid model thereafter and we can work with candidates needs and preferences.**

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