Bunnings Looking for Customer Support Administrator at Auckland, Auckland, New Zealand Full Time

Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online, Bunnings caters for consumer and commercial customers.

By joining our passionate and diverse team, you will have the opportunity to grow, develop, have fun and make a positive difference – to our customers and the communities where we live and work.

We are currently looking for Customer Support Administrator to support with our online customer line. You will assist customers with the online order enquires and communicate with the stores where required.

About The Role

• Manage Online Special Orders referred directly from customers via the Bunnings website, in-store and over the phone.
• Manage orders post-sale including supplier follow up, customer service, order fulfilment and delivery
• Build strong supplier, customer and stakeholder relationships
• Develop an extensive understanding of product sourcing and pricing.

A Bit About What You Will Need

• A passion for customer service and a friendly and helpful manner
• Attention to detail and care for follow up
• The ability to operate in a fast paced, growing environment
• Time and priority management skills, ability to work to deadlines
• Confident in the use of computers and basic knowledge of Microsoft Office
• A minimum typing speed of 40 words per minute with great accuracy
• The ability to manage enquiries via the following channels: Phones, email, social media and live chat
• Experience in a call centre environment highly regarded!

You enjoy working in a busy team environment and enjoy learning on the job. Any previous experience in a retail environment will be advantageous and working with online orders.

Please note for this role you will need to be available to work across a 7 day a week roster between 8am to 5pm. In this role you will be able to work flexibility and work from home 2 days a week.

You’ll be part of a workplace where you’ll feel like you belong.

There’s so much on offer when you’re part of the team. Our flexible and informal work environment helps bring balance between work and home. Then there’s the fun stuff like team discount at Bunnings and other Wesfarmers brands, incentives, discounts from corporate partners (such as private health insurance) and cost price food and drinks at the Bunnings café. We also offer 12 weeks paid parental leave, regardless of gender, and you will have the opportunity to create a real difference in your community and environment. Join us and experience Bunnings from the other side of the counter.

Please note that if your application progresses to the reference check stage, you may be required to submit a police check. If your search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role.