Bunnings Looking for Technology Support Officer at Auckland, Auckland, New Zealand Full Time

Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online, Bunnings caters for consumer and commercial customers.

By joining our passionate and diverse team, you will have the opportunity to grow, develop, have fun and make a positive difference – to our customers and the communities where we live and work.

About The Role

This is a great opportunity for an IT Level 2 Support person to expand their knowledge and skillset. We are seeking a positive, outgoing new team member to join the NZ Technology Service Delivery Team. The successful candidate will provide outstanding customer service.

As a Technology Support Officer, You Can Expect To

• Deliver outstanding customer service by taking ownership of incidents, requests, problems, projects, and changes efficiently and effectively.
• Drive a high level of technology support with a pro-active focus, ensuring all service levels are met or exceeded.
• Through your excellent communication skills, build strong relationships with other team members in the wider business, including Senior Management and Executive level.
• Deliver Technology onboarding for all new support office team members.
• Provide support to the New Zealand store network and support office by ensuring system availability, security, and efficient incident/request resolution.
• Order hardware and software in line with purchasing processes and license compliance.
• Deliver 2nd level support for PCs, peripheral devices, mobile devices, and proprietary Bunnings systems.
• Maintain business policies and procedures.
• Participate in regular Technology Department projects, including new stores, refits, expansions and rollouts as required. (Occasional amount of travel is required part of this role)

You’ll Need To Be Able To

• Provide expert advice, troubleshooting and support on various technology queries.
• Continually challenge the status quo and present options to improve the efficiency and effectiveness of systems and support available to our team.
• Communicate and translate information across all levels with a strong focus on customer service, including formal and informal delivery of training material.
• Provide a keen, tenacious work ethic along with a can-do attitude to work independently as well as a part of a team.
• Have strong troubleshooting skills with mobile devices (Android and Apple) and VC equipment including MS Teams Rooms
• Deliver outstanding verbal and written skills with a high attention to detail.
• Ability to prioritize and action items, managing time and workflow to meet service levels.
• POS, ITIL and ServiceNow experience would be advantageous.

Must-haves For The Role

• Minimum 2-3 years’ experience working within a Level 2 support role.
• A valid, New Zealand full driver’s license.

 Preferred Skills

• Tertiary IT Qualifications (Bachelors, Diploma, Degree, etc) or equivalent experience
• ITIL Foundation
• Microsoft Certifications

You’ll be part of a workplace where you’ll feel like you belong.

There’s so much on offer when you’re part of the team. Our flexible and informal work environment helps bring balance between work and home. Then there’s the fun stuff like team discount at Bunnings and other Wesfarmers brands, incentives, discounts from corporate partners (such as private health insurance) and cost price food and drinks at the Bunnings café. We also offer 12 weeks paid parental leave, regardless of gender, and you will have the opportunity to create a real difference in your community and environment. Join us and experience Bunnings from the other side of the counter.

Please note that if your application progresses to the reference check stage, you may be required to submit a police check. If your search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role.