Business Network Consulting, Ltd Hiring for IT Services Manager at Denver, Colorado Full Time

The Position:

The IT Services Manager directly oversees a portion of the IT consulting team as well as their associated clients and plays an active role in driving the overall support and execution of the business. A combination of people manager, account supervisor, business driver, and customer service expert, this full-time onsite role requires a broad collection of skills as well as specific industry expertise.

Essential Duties and Responsibilities:

As our IT Services Manager you will report to the COO and be responsible for the following:

• Manage a subset of the Denver field engineering staff, the Tier I support team, and the internal Systems Administrator

• Play an active role in proactive and reactive client management and issue resolution

• Track and use data/metrics to inform and make business decisions

• Optimize call and workflow of the support desk for efficient routing and handling of issues

• Work closely with the VP of Engineering to ensure staff is operating at optimal capacity and that technology platforms and standards are leveraged across the client base

• Onboard and train new staff to ensure their successful integration with the team

• Ensure smooth engineer transitions for client accounts

Requirements:

The successful candidate will have a solid understanding of the general technology used by SMB companies to support their businesses as well as a general understanding of the technical consulting services business. The candidate will also have a positive, can-do attitude, be able to communicate effectively with client contacts of all levels, and have the ability to lead a team of IT support staff of varying skill levels and personality types.

• Superior management, coaching and interpersonal skills

• Proven success in leading a team and developing staff

• Track record of being a data-driven decision maker; ability to analyze a variety of data and use to optimize processes and resources

• Ability to speak to and connect with client contacts at all levels

• At least 5 years of total management experience, preferably in two separate organizations

• Understanding of technologies used by SMB companies, including Microsoft platforms, email management, cloud, security, virtualization, shared storage, disaster recovery, remote access, and more

• 2+ years I.T. management experience in a customer facing or support personnel management role, preferred

• Expertise in assessing problems of all types and quickly devising viable solutions

• Previous NOC or helpdesk management experience, a big plus

• Hands-on experience using ConnectWise and QuoteWerks, a plus

• Must live in the Denver metro area

• Must be willing to work onsite at company headquarters

Position Details:

• Full time, onsite

• Location: Denver

Base + Quarterly Bonus Opportunity

$90,000 to $125,000

External Company Name: Business Network Consulting, Ltd.

External Company URL: https://www.bncsystems.com

Street: 450 E 17th Ave Suite 300

Compensation Description: Base + Quarterly Bonus Opportunity