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Ireland
CAE Inc Hiring for Crew Controller Job at Dublin , Ireland Full Time
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Role and Responsibilities
The management, coordination and control of all aspects of pilot and cabin crew allocations in support of the clients published operating schedule.
This role requires detailed knowledge of pilot and cabin crew Flight Time Limitations (FTL) and Flight Duty Period (FDP) rules and their implications on active / live flight operations.
It also requires strong organization skills, ability to multitask, correctly prioritize workload and keep 100% accurate flight crew records.
Daily tasks include hands on approach in dealing with flight schedule disruption, confirming adequate crew allocations on each operation, validating that all crew are qualified and trained for each role they are allocated, booking of crew logistics such as hotels and transportation.
It is also a requirement to update crew profiles with the latest crew qualification information and keep client and relevant CAE management fully up to date on the daily status of the operation.
ESSENTIAL RESPONSIBILITIES:
Thoroughly analyse the published roster to ensure that all upcoming flights for the next 14 days are crewed in full and that all crew are aware of their upcoming duties.
Work in close liaison with the clients Operations Controller to ensure all issues are discussed and solutions to any problems are agreed upon.
Ensure that all necessary travel arrangements are secured for crew, booked via approved vendors or in urgent circumstances secure the best priced and suitable options available.
Support Crew Training and Roster Planning as necessary in their decision making and admin tasks.
Reconcile invoices and financial statements related to crew travel bookings.
ESSENTIAL DUTIES:
At the start of each shift, review the upcoming schedule in detail to ensure all flight operations have adequate coverage. Immediately inform line manager on concerns or issues so solutions can be agreed before updating the client.
Ensure the clients Operations Controller is aware of all issues and the solutions being attempted to resolve them. Agree on deadlines for these reviews so the client can make informed decisions on how to deal with them. Similarly, make sure any operational disruption flagged by the client is fully understood so the crew control implications can be correctly managed.
Assess the current status of upcoming crew travel logistics and double check existing bookings to make sure they are a correct reflection of the current requirements.
Provide ongoing input into longer term crew planning issues including highlighting any information or concerns that could impact on crew training and roster production issues. Help with data entry tasks for urgent items and when also when new records are received from crew.
Allocate time each shift to monitor and manage training activities.
AUTHORITIES:
Approved and fully empowered to work direct with clients Senior Management team, relevant CAE Management and all CAE employed crew members.
Approved and fully empowered to make reservations and bookings related to crew travel.
Approved to take direct instruction from the client to achieve results related to their specific requirements and agendas. Line manager must be updated when this occurs.
Approved and expected to provide ongoing input on workflows and procedures, so that there is continuous improvement in how information is managed and tasks are achieved.
Other requirements as they arise will require line manager approval / involvement.
KEY PERFORMANCE INDICATOR (KPI)
Issues and concerns for the next 14 days of flying identified and reported, together with proposed solutions, to line manager and relevant colleagues, each shift by 0700 day shift /1900 night shift as applicable.
100% track record in correct adherence to company and client policies.
Positive feedback received in written for from client and colleagues related to your contribution and abilities to resolve problems.
100% track record in cost control related to crew travel bookings, using approved vendors and efficient reconciliation of related invoices and financial statements.
Excellent attendance record including punctuality for shift handovers.
Position Type
Regular
CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.
Equal Employment Opportunity
At CAE, everyone is welcome to contribute to our success. With no exception.
As captured in our overarching value “One CAE”, we’re proud to work as one passionate, boundaryless and inclusive team.
At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability or age.
The masculine form may be used in this job description solely for ease of reading, but refers to men, women and the gender diverse.
