Job Description and Duties
Our requirements for applying for this position have changed. Please read this entire job posting!
This position is located at the Sacramento DMV Contact Center.
Don’t miss this amazing opportunity for a bonus pay differential and Free Parking!
The Sacramento DMV Contact Center is seeking enthusiastic and dependable individuals with a positive attitude and the ability to provide extraordinary service to our customers via the telephone. Under the direction of the Manager I, incumbents will analyze vehicle and driver license records to provide information in response to customers’ questions and make appointments for customers.
Bilingual skills preferred, but not required.
All eligible applicants are encouraged to apply; however, hiring preference will be given to bilingual applicants to meet mandatory or preferred bilingual services.
The position(s) being advertised may be subject to allocation approval by the Human Resources Branch. Fingerprint/Criminal Record Clearance is required before hire. The Salary Range shown is the minimum and maximum for a full-time appointment. Salaries are non-negotiable and are subject to the California Department of Human Resources salary rules. Salaries for part-time and/or intermittent appointments may vary. Moving and relocation expenses will not be reimbursed for this position.
To be considered for this job vacancy, all applicants must complete the MVR Questionnaire included in this Job Posting; must indicate their basis of eligibility (list, transfer, reinstate, demote or SROA/Surplus), the Job Control/Code (JC) number and the position number(s) in the “EXAMINATION(S) OR JOB TITLE(S) FOR WHICH YOU ARE APPLYING” box of the Examination/Employment Application (STD. 678); and must complete and submit all items listed under “Required Application Documents” below by the Final Filing Date.
Employment history information must be submitted on the STD. 678; attaching a resume shall not be sufficient for the purposes of providing employment history. Failure to indicate required information on the STD. 678 or submit all items by the Final Filing Date may result in elimination from the hiring process.
Working Conditions
Application Instructions
Do not submit any documents (for example, cover letter, high school diploma, etc.) with your application other than a State Restriction of Appointment (SROA)/Surplus letter, the confirmation page printout from the MVR Questionnaire, transcripts if you have college education to apply towards meeting the MVR minimum qualifications, and/or the required written response if identified within this job posting. Any other additional documents will not be accepted. Adding any other additional documents may result in elimination from the hiring process.
Do NOT include ANY confidential information on any documents you submit for a job vacancy. Confidential information that should be excluded or removed includes, but is not limited to, your Social Security number (SSN), birthdate, student identification number, driver license number (unless required), photograph, Limited Examination and Appointment Program (LEAP) status, gender, marital status, ethnicity, and age. Confidential information on STD. 678s submitted electronically online, such as SSN, will automatically be redacted upon submission.
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.
Additional Documents
Position Details
Department Information
Special Requirements
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 1/7/2022
Who May Apply
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
A written response to the question below, no more than 1 page in length and no less than Arial 12-point font, with your name and JC number in the upper right hand corner, submitted as a separate document:
(1) Accuracy
(2) Punctuality and Attendance
(3) Courtesy
(4) Productivity
(5) Organization
Motor Vehicle Representative (MVR) Questionnaire – To continue through the hiring process, you must meet the minimum requirements; take the MVR online exam, or have current or prior State civil service employment; and take the MVR Questionnaire located at the link below.
https://www.surveymonkey.com/r/JC-283747
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
Desirable Qualifications
Benefits
The Department of Motor Vehicles and the State of California offer many benefits to its employees. These include health, vision, and dental benefits; retirement plans (CalPERS); savings plans (401K and 457b); leave benefits; insurance (such as group legal insurance and group long term disability insurance); and employee assistance program. Benefits may be based on the job classification, bargaining unit, tenure, time base, and length of appointment. Click on each web link below for more information.
Contact Information
The Human Resources Contact is available to answer questions regarding the position or application process.
Human Resources Contact:
Selection and Certification Unit
(916) 657-7553
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department’s EEO Office.
EEO Contact:
Office of Civil Rights and Resolution
(916) 657-7553
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Job Application Package Checklist
Contrary to the “How To Apply” and “Alternate Application Process” sections of this job posting, the Job Application Package Checklist is not required. However, applicants must submit all Required Application Documents identified under the “Application Instructions” section by the final filing date.
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
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