California State University Hiring for Customer Service Representative Job at Long Beach, CA Full Time

Job Summary

Under the direction of the Director, Facilities Management, and immediate supervision of the Service Response Supervisor, assists with the managing of PlanOn, provides administrative and clerical support to the Service Response (Customer Service) department in a variety of support functions such as event management, key issue, and customer service.

Key Responsibilities

• Providing excellent customer care and serving the needs of our university.
• Data entry and processing of work orders.
• Provide reception services for the front office.

Knowledge Skills and Abilities

Computer knowledge. Working knowledge of spreadsheet and word processing programs. Ability to learn and use the computerized in-house maintenance management system. Ability to learn and use campus event management system. Excellent oral and written communication and interpersonal skills. Demonstrated ability to communicate with all levels of administration, faculty, and staff. Excellent customer service skills. Demonstrated experience in a customer service-oriented environment. Working knowledge of various types of paging systems, i.e. radio, walkie talkie, etc. Work experience using multi-line phones. Must possess exceptional organizational/communication and interpersonal skills; Ability to adapt to changing client situation. Capacity to think creatively. Ability to relate well to individuals and groups with widely varying backgrounds, perspectives, education, and skills; ability to work well in stressful, high-pressure, high-profile situations. Ability to multi-task responsibilities related to events and facilities services. Ability to communicate effectively with customers, co-workers, contractors, and the general public, both orally and in writing. Excellent oral and written communication, interpersonal and customer service skills. Working knowledge of spreadsheet and word processing programs. Ability to work nights and weekends. Ability to multitask and prioritize projects.

Ability to communicate with an ethnically and culturally diverse campus community. Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures. Ability to contribute to a positive university experience for each and every student, and assist in achieving the university’s commitment to a “vision of excellence.”

Education and Experience

Equivalent to three years of administrative support experience required. Bachelor’s degree is preferred. Valid California driver’s license.

Department

Beach Building Services

Classification

Administrative Support Assistant II

Compensation

The salary range for this classification is $3,120 to $4,592 per month.

Benefits

Excellent benefits through CalPERS (health, vision, dental), tuition fee waiver, generous vacation and sick leave, and 14 paid holidays each year.

Time Base

Full-time temporary position for one year with no permanent status granted. Temporary assignments may expire prior to the ending date.

Application Procedures

Click Apply Now to complete the CSULB Online Employment Application.

Additional Information

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

California State University Long Beach expects respectful, professional behavior from its employees in all situations. Acts of harassment or abusive conduct are prohibited. Demonstrated appropriate professional behavior, treating others with civility and respect, and refusing to tolerate abusive conduct is expected of all employees.

Equal Employment Statement

CSULB is committed to creating a community in which a diverse population can learn, live, and work in an atmosphere of tolerance, civility and respect for the rights and sensibilities of each individual, without regard to race or ethnicity (including color or ancestry), nationality, religion or religious creed, gender (or sex), gender identity (including transgender), gender expression, sexual orientation, marital status, disability, medical condition, genetic information, age, veteran or military status. CSULB is an Equal Opportunity Employer.

To view the University’s Annual Campus Crime Report go to: http://daf.csulb.edu/offices/ppfm/police/statistics/index.html. Copies of the report are available upon request. To request a copy, contact the University Police Department at (562) 985-4101.

CSU Vaccination Policy

The CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement as a condition of employment. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to [email protected].

Out of State Employment Policy

California State University, Long Beach, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California.

As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.