CallCentre People Ltd Looking for IT Support Technician at Auckland, Auckland, New Zealand Full Time

Reporting to: IT Infrastructure Manager

• 6 Month Contract
• Mainly home based with some Auckland travel
• 40 Hours per week, Monday to Friday (some afterhours and occasional weekend work)
• Starting salary $65-$70k pa

Overview

Out Client is looking for an IT Support champion to join their team.

The successful candidate will be interested in a broad range of technologies with a particular interest in delivery a top-quality support service to our customers. Helping end users and customers with cloud telephony, desktop support, server, and Infrastructure, and support other areas of the business with other projects as the come up.

In addition to the above, there may be some afterhours deployments and on call work. You will be part of a team looking after a mission critical 24×7 contact centre environment.

Requirements

• Hardware and Software support of the PC and Server environment within Telnet
• Installing and troubleshooting OS and client software to workstations and servers
• Hardware and Device Driver installation and troubleshooting
• Maintenance, Support and Upgrade of Network infrastructure
• Responding to support requests from the operational staff in a timely manner
• Support to remote (Home-Based) staff using remote tools
• Operational Support
• Assisting operational teams with IT/Data
• Other Duties
• As required by IT Infrastructure Manager
• Telephony Support
• Ensuring that all Telephony hardware/software is functioning correctly
• Maintenance of Headsets etc
• Configuration of telephony systems cloud and on-premise where necessary
• Liaison with telecommunications/cloud providers where necessary

Benefits

SKILLS & EXPERIENCE

• Minimum of 1 year experience in IT Support/Helpdesk role
• Experience with AWS cloud technologies
• Maintenance, Support, and Upgrade of Network infrastructure
• Responding to support requests from the operational staff in a timely manner
• Support to remote (Home-Based) staff using remote tools
• Being rostered on call
• Out of business hours maintenance work
• Excellent written and verbal communication

If this sounds like you then we want to hear from you today!