campersinn Hiring for Customer Service Representative at Los Angeles, CA Full Time

We are seeking a qualified applicant to play a key role in our customer interaction and quality control space. This person has excellent written communication skills and has the ability to recognize and handle customer feedback in a professional manner. They are extremely organized and have the ability to maintain logs, learn a variety of procedures and processes, and work in several systems at once. They will also be responsible for processing and tracking returned items in a 3PL setting. This candidate can prioritize and effectively manage their time and has the ability to multitask and work independently.

Roles & Responsibilities:

• Make outbound phone calls to prescribers and members
• Utilizing multiple software systems to create Prescription cases and determine coverage, determination and appeals process
• Good written and verbal communication skills
• The ability to display soft skills while moving the call forward
• Meeting or exceeding government mandated timelines
• Complying with turnaround time, productivity, and quality standards
• Conveying resolution to beneficiary or provider via direct communication and professional correspondence
• Acquiring and maintaining basic knowledge of relevant and changing Client’s guidance
• Research, troubleshoot and resolve client application discrepancies using computer system
• Meet daily tasks through various forms and mediums of communication – written, verbal and/or by phone

Requirements:

• Prior call center experience preferably with a multi-screen setup for easier navigation of multiple applications
• Availability for remote workspace audits (via webcam or phonecam) Inspection time less than 5 min
• Highspeed and reliable Internet connection
• Quiet and focused work environment

Job Type: Full-time

Salary: $25.66 – $30.10 per hour

Benefits:

• 401(k)
• Flexible schedule
• Work from home

Experience level:

• Under 1 year

Shift:

• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Remote

Work Location: One location