Campus Usa Credit Union Hiring for Call Center Agent – Ocala at Ocala, FL Full Time

$1500-$2500 sign on bonus commensurate on experience

Hours for this position are Monday through Friday 10:00am to 6:00pm and 1-2 Saturdays a month from 9-2

To assist members and potential members with their telephone requests; explains services, and resolves problems. Must be knowledgeable and able to communicate and sell all loan products to members.

Essential Functions & Responsibilities:

Assists members and potential members with their telephone requests; answers questions about products and services and resolves problems that are within their authority to resolve; refers problems that are beyond their authority to their supervisor, along with their recommendations.

Assist members with all loan needs and in accordance with the lending guidelines established by Campus.

Identifies cross-sell opportunities and cross-sells services to members.

Assures that appropriate records are maintained and required reports are prepared.

Maintains member account information on computer system.

Knowledge and Skills:

Experience : PRIOR CALL CENTER EXPERIENCE AND OR BANKING OR CREDIT UNION EXPERIENCE REQUIRED. Lending experience preferred.

Education A high school education or GED.

Interpersonal Skills Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.

Other Skills :Good listening and telephone skills; able to operate a 10-key calculator, typewriter, and computer keyboard; able to make decisions with minimum information. NMLS registration is required

EOE/AA including Veterans and Disabled