Canada Revenue Agency Hiring for Administrative Clerk Job at Ottawa Full Time

For a description of key terms used on CRA job notices, go to Definitions for job seekers.

The job duties may include, but are not limited to, the following key activities:

SP0289
Provide the administrative support services for a directorate, division, or manager.
Review, and direct enquiries or issues to the appropriate area for resolution.
Prepare and track documentation related to human resources, financial, or administration requests.

Various linguistic profiles

The pool established from this staffing process may be used to staff similar positions.

To view the complete work description click here: SP0289 If you cannot access the link, you may contact the person/email listed at the bottom of the notice to obtain a copy of the work description.

Did you know that the CRA is one of the Top 100 Employers in Canada?

Who can apply

Persons living in Canada and Canadian citizens living abroad.

Preference for appointment will be given to veterans and then to Canadian citizens and permanent residents.
Please note that this process will be used to staff positions in Ottawa, Ontario. If you are a candidate from the general public, you will have to pay for any expenses related to your participation in this staffing process, as well as any relocation costs if you receive an offer of employment from this process. Virtual reporting may be possible, if operational requirements permit.

AND veterans and Canadian Forces members

AND individuals with preferred status who live or work within the general rule of minimum distance of the position(s) being staffed.

Due to the COVID-19 pandemic, public health recommendations and restrictions are in place across Canada and may change as circumstances evolve. You may be required to temporarily work remotely (e.g. from home). Further information will be provided if you are selected for the position.

We will be using the Cognitive Abilities, and Behavioural Competencies – Korn Ferry Unsupervised Internet Test, to assess applicants. We may select the top 100 candidates based on the results achieved on this assessment, who also meet the education requirements to be considered further in this staffing process. Additional candidates may be considered as needed.

Please note that the above list of staffing requirements is not exhaustive. You will be informed in advance of any staffing requirements to be evaluated/used.

Essential staffing requirements

To be eligible, you must meet the following requirements.

Education

• Successful completion of a secondary school diploma or CRA-approved alternatives*

• CRA-approved alternatives to a secondary school diploma include:

• a satisfactory score on the CRA-approved test (General Intelligence Test – GIT 320 – Pass mark 80); or
• an acceptable combination of education, training and/or experience.

Experience

To be eligible, you must clearly demonstrate on your application, how you meet all the essential experience staffing requirements by providing concrete descriptions and clearly defined timeframes from which the experience was gained in all of the following:

• Experience* participating in the planning and supporting of various projects AND

• Experience* in handling and monitoring multiple workloads and ensuring timelines are met AND
• Experience* working in a client service team and making recommendations to clients**, senior colleagues or management AND
• Experience* communicating both verbally and in writing, with service providers or representatives on a variety of administrative requirements.

• Experience is normally associated with the performance of these functions as part of the major job duties accomplished for a period of not less than 6 consecutive months within the last 3 years.

**Clients may include employees, citizens, candidates, government organizations, partners, etc. whether they are internal or external to the government or in the private sector.

You must upload your highest level of education credentials in the education section of your candidate profile and submit all required documents by the closing date and time of this poster. Failure to do so can result in your application not being considered further.

Essential

The essential staffing requirements indicated below will be assessed during the process and may be used to identify candidates for positions. Asset staffing requirements may also be assessed during the staffing process and may be used to identify candidates for positions. You will be notified in advance of any asset requirements to be evaluated.

• Cognitive abilities and behavioural competencies (Korn Ferry) 70%

• Work Approach and Behaviour Test (WABT) 60%
• Performance validation
• Second Language Evaluation

• If you have valid SLE results, please send them to the contact email below, citing the requisition number.

• Duration of appointment

• Start date
• Minimize business disruption
• Employment Equity

Experiences

• Experience related to the position being staffed

The experience may be further defined according to one or more of the following:

• Complexity (difficulty level of tasks performed)

• Variety (number or specific type of tasks performed)
• Timeframe (period of time during which the experience took place)
• Business line

We encourage you to check the email address attached to your profile and check your messages regularly to keep up to date.

All interactions that will take place during this process, including email correspondence, could be used in the assessment of essential or asset staffing requirements.

Please Note: Virtual assessments can be done by phone, video conference or other means when the situation permits. During the virtual assessments, the candidate must have access to a telephone, a stable internet connection and a private area for the duration of the assessment. Some software and applications may be required to complete the assessment. It is recommended that you have access to a desktop or laptop computer during the assessments in order to be able to fully participate in the assessment stage. Applicants may not be accompanied by other persons during their assessment, unless this is necessary as part of an approved accommodation measure.

You must be available for your assessment at the scheduled time and date. Appraisals will only be postponed for exceptional circumstances, and supporting documents may be requested by the staffing committee. The staffing committee will make these decisions on a case-by-case basis. General public applicants are responsible for travel expenses (if any) incurred to attend the assessments.

Conditions of employment

• Reliability/Security: Reliability Status

We encourage you to read Important information on staffing at the CRA to find out more about staffing processes and how to apply.

The CRA is committed to building a skilled, diverse workforce reflective of Canadian society. To find out more, consult Employment equity, diversity and inclusion at the CRA. We encourage you to complete the Employment Equity (EE) Staffing questionnaire as part of your application if you wish to be considered for staffing actions using the EE staffing requirement in this process. Your questionnaire response will be retained on file for the duration of the staffing process. If you do not complete the questionnaire, you will not be considered for any staffing actions using the EE staffing requirement in this process. If you decide to modify your response or fill out this questionnaire at a later date, please notify the contact listed at the bottom of this notice of job opportunity.

CRA employees support the economic and social well-being of Canadians, and build public trust. We have high expectations, and our employees are held to the standards of conduct outlined in our Code of integrity and professional conduct and Directive on conflict of interest, gifts and hospitality, and post-employment.

Information regarding the status of your application will be communicated via the candidate profile on the CRA Careers site. We strongly encourage you to verify the email address attached to your profile and to check your messages regularly for any updates.

Email address: Cluster_Selection_Process-Processus_de_selection_Regroupement@cra-arc.gc.ca