Responsibilities
Duties and Responsibilities:
Transport guests and luggage by shuttle bus/van to and from the Main Lodge
Check luggage and assist Front Desk to perform guest check-ins when required, as well as answer the phone at the Desk at various times throughout the day
Provide guests with information about service facilities, the area, and local attractions
Deliver special requests to guest rooms (wood, room service, wine, etcetera)
Assist the Conference team with set-up and tear-down of functions
Respond to fire alarms occurring on Property and giving status updates to the Front Desk
Must be fully-trained in emergency procedures as they relate to the Lodge
Keep the Lodge vehicles, the Hut, and the guest washrooms clean daily
Communicate with other departments in a friendly and professional manner
Monitor driving habits and adhere to safety rules and road regulations
Aid with snow-clearing in the winter
Ensure supplies are on hand for the Bell team
Assist with day-to-day cleaning of guest washroom at Bell Hut
May be assigned other duties as required by the Front Office Manager
Perform other duties as assigned
Required Skills
Requirements/Experience:
Must have some customer service experience and a welcoming disposition
Must be willing to work all shifts (AM, PM, and mid-shifts)
Must have a valid drivers license and a clean driving abstract
Must have winter driving experience.
Must be able to work independently and remain calm in the event of an emergency
Physical requirements include the ability to endure long periods of standing, sitting, bending, and lifting ( up to 50 pounds may be required)
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