Canadian Rocky Mountain Resorts Looking for Shuttle Person at Lake Louise, AB Full Time

Primary Function:
The Shuttle Department delivers both the first and last impression to each guest who visits the Lodge. As such, the Shuttle team are ambassadors for Canadian Rocky Mountain Resorts. This role is responsible for ensuring all guests are well-cared for during the arrival and departure processes, providing efficient and outstanding customer service. The role requires a valid drivers license and clean driving record.

Responsibilities

Duties and Responsibilities:
Transport guests and luggage by shuttle bus/van to and from the Main Lodge

Check luggage and assist Front Desk to perform guest check-ins when required, as well as answer the phone at the Desk at various times throughout the day

Provide guests with information about service facilities, the area, and local attractions

Deliver special requests to guest rooms (wood, room service, wine, etcetera)

Assist the Conference team with set-up and tear-down of functions

Respond to fire alarms occurring on Property and giving status updates to the Front Desk

Must be fully-trained in emergency procedures as they relate to the Lodge

Keep the Lodge vehicles, the Hut, and the guest washrooms clean daily

Communicate with other departments in a friendly and professional manner

Monitor driving habits and adhere to safety rules and road regulations

Aid with snow-clearing in the winter

Ensure supplies are on hand for the Bell team

Assist with day-to-day cleaning of guest washroom at Bell Hut

May be assigned other duties as required by the Front Office Manager

Perform other duties as assigned

Required Skills

Requirements/Experience:
Must have some customer service experience and a welcoming disposition

Must be willing to work all shifts (AM, PM, and mid-shifts)

Must have a valid drivers license and a clean driving abstract

Must have winter driving experience.

Must be able to work independently and remain calm in the event of an emergency

Physical requirements include the ability to endure long periods of standing, sitting, bending, and lifting ( up to 50 pounds may be required)