Canva Hiring for Inbound SDR at London Full Time

Canva’s Commitment and Mission

At Canva, we celebrate diversity. We deeply believe that bringing together diversity of thoughts, perspectives and expression is key to building the best product, team and company. We look for many different skills and abilities, as well as how you can enhance Canva and our culture. So, even if you don’t think you quite meet all of the skills listed or tick all the boxes, we’d still love to hear from you!

Our mission at Canva is to empower the world to design and since launching in 2013, we have grown exponentially, amassing over 75 million monthly active users across 190 different countries and a team of over 2,800 people… and the best bit is that we’ve only achieved 1% of what we know we’re capable of.

Join us and design your future.

The Team

Canva for Enterprise is built for any team or organization that has a need to design at scale. We have seen success across different types of companies, including those in the Fortune 500, franchises, and startups. Teams within organizations that enjoy Canva for Enterprise come from diverse departments such as Marketing, Sales, and HR. The core focus of our team is to showcase the power of Canva within Enterprise customers. Business owners are looking to move away from outdated systems and time-consuming design processes, and we aim to serve by empowering them with the ability to build better products and stories.

Role Mission

The Inbound Sales Development Representative role at Canva is an entry-level position within our sales organization that will give you the knowledge, skills, and foundation for a long, successful career in technology. In this role, you will be responsible for managing inbound inquiries on Canva for Teams and will support small businesses in purchasing Canva for their organization’s needs

• Manage all inbound sales leads via web forms (Salesforce) and live chat (Drift) in an efficient manner
• Act as an ambassador and advocate for Canva, sharing your passion and knowledge with customers and prospects
• Educate and address questions from current users and prospective users via phone, email, chat and video as appropriate Work in collaboration with your peers, Leadership, our Sales team, and our Support teams
• Coordinate internal teams to facilitate designs to prospects and clients
• Facilitate the purchase of Canva subscriptions with organizations
• Perform light qualification on inbound leads from organizations with 100+ employees
• Route qualified inbound leads to our Territory Account Executives as appropriate
• Route support requests to our Customer Happiness Team (aka Support) via live chat (Drift) and support ticket system (Jira)

• Passionate about our mission, our products, and our customers
• Ability to work cross-functionally.
• A strong communicator; internally, externally, online and offline
• Strong storytelling skills
• Adaptable; things can and do change fast around here so we need someone who’s ready for the ride
• Genuinely curious and compassionate with excellent listening skills
• Able to stay calm under pressure
• Highly organized and capable of managing a high volume workload
• Service and solution-oriented; able to guide users and prospects down the path that’s right for them
• Persistent, resilient, and thorough

• Experience with G Suite (Gmail, Google Calendar, etc.)
• Experience with Salesforce
• Undergraduate degree

Working at Canva

Our culture is unlike anywhere else and we design your #CanvaLife experience to empower you to do the best work of your life.

Whether you’re in the office, working from home or choosing your own adventure, our benefits for permanent Canvanauts include:

• Flexible hours and a hybrid working model which values work-life balance and gives you the option to choose how you best work
• Equity options to be truly a part of the Canva journey Unique and flexible leave so you can recharge, give back, support others or focus on your own professional development
• Our very own Canva University, internal coaching and Employee Assistance Programs to help you be your best self
• An annual Vibe & Thrive allowance for you to spend as you choose on personal education, wellbeing, home office and social connection. You know better than anyone how to Vibe & Thrive!
• Virtual and in-office clubs, events and celebrations for you to connect with your teammates
• Canva For Good program matching your not-for-profit donations, Force for Good leave (3 paid volunteering days) and a range of sustainability and ethical initiatives to get involved in
• Support for family and carers including a parental leave policy that prioritises inclusivity recognises the diverse representations of modern families

We make hiring decisions based on your experience, skills and passion. Please note that interviews are conducted virtually. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.