Capilano University Looking for Service Desk Analyst at North Vancouver, BC Full Time

Competition Number S18786P

Position Title Service Desk Analyst

Position Number S99958

Employee Group Staff

Position Status Regular Full-Time

Start Date 03/21/2022

End Date (if applicable)

Department IT Services

Additional Notes

Location North Vancouver

Working with us

At Capilano University, students are our focus. Employees play an essential role in creating an exceptional learning experience for students and a thriving campus community. Together, we are a high-performing team of individuals who make Capilano University one of the leading teaching universities in British Columbia and one of BC’s Top Employers. Grounded by our sense of purpose, we offer a meaningful, friendly and dynamic work environment.

As a member of the IT Client Services and Deployment team, you will be instrumental in providing help to our users through various means and be a great amabasador for the entire IT Services department. We are looking for someone to help us continue to buil exceptional experiences for student our employee communities. You will work with a team of talented IT professionals, an engaged community and a driven executive team.

Do you share our purpose and passion?

What you’ll do

• Provides support and training to students, faculty, staff and the general public on the use of University owned technology, such as computers, network resources, software, applications, printers, audio visual equipment, instructor podiums, document cameras, projection devices and smart boards.
• Coordinates the IT service desk (and/or other related) mailboxes, the front service counters, telephones and the equipment booking system and logs and processes requests/incidents/problems related to all services supported by IT Services.
• Creates new requests/incidents through the official Service Management tool and regularly updates records when new information is received or requests/incidents are resolved.
• Records, troubleshoots, escalates, resolves and closes incidents and requests related to all technology across campuses.
• Provides users with updates on incidents and service requests in a timely fashion.

What you’ll bring

• Completion of a one year post-secondary diploma in Information technology, computer science, media services, audio visual or related field.
• One year of directly related work experience.
• Foundations certificate in ITIL V3 (Information Technology Infrastructure Library) For Windows Environment:
• CompTIA A+ or equivalent
• For Mac Environment:
• ACSP Apple Certified Support Professional 10.7 or higher

For more information

For more information, please see the complete job description.

Benefits

At Capilano University, we understand that there is more to life than work. That is why we offer comprehensive benefits and support to help you and your family live a balanced life.

Take a sneak peek to see what it is like to work at Capilano University.

Posting Detail Information

Days and Hours of Work

Our standard work week is Monday to Friday, 8:30 am – 4:00 pm. This position may include some evening or weekend work.

Bridge Period (if applicable)

Pay Group 18

Salary

$4,186 per month (with increments to a max of $4,712 per month)

Union MoveUP

Job Open Date 03/18/2022

Job Close Date 04/01/2022

Open Until Filled No