Capita Hiring for Customer Service Advisor – Ballycurreen, Office based Virtual Hiring Event Job at Cork , Ireland Full Time

How would you like to work with a company who has been ranked as of the best places to work in Ireland by the Sunday Independent? As a Customer Service Advisor, you will be supporting a well-known brand, providing a fantastic customer experience on all interactions, leaving a lasting impression. You will be supported with extensive initial training, so that we can help you build the knowledge and skills required to work from home with confidence.

Your daily tasks may vary but could include:

• Deal with customer queries though calls, emails and web forms, ensuring delivery of a quality service on a consistent basis
• Ensure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner
• Accurately record all contact interactions on systems in line with expected process
• Ensure you give a positive image and great first impression to all contacts
• Build sustainable relationships of trust with customers, team members and clients through open and interactive communication

Your experience and attributes will include:

• Being highly methodical with a thorough attention to detail
• Having excellent organisational skills
• Having the ability to work to stringent customer service SLA’s and KPI’s
• Demonstrating confidence and the ability to communicate clearly and effectively
• Showing excellent PC (including the Microsoft suite, most notably Excel) and data entry skills
• Bringing a proactive attitude with the ability and ambition to develop role in the future

What’s in it for you?

• A competitive basic salary of €22,692
• Company matched pension, life assurance, a cycle2work scheme…and plenty more
• 22 days holiday
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology

Technical requirements

After signing up, you will be sent an email with instructions on how to connect.
Please be prepared to join the virtual interview from a quiet place using a desktop or mobile device with a working speaker, microphone, and camera. Check to see if your network connection can support an online session. A plugged in ethernet cable or a strong WiFi network signal will help avoid time delays during your conversation.

What to prepare

• No need to bring anything.

Preferred dress code

Casual (come as you are, but please be presentable)

About Capita

We’re striving to become an even more diverse, inclusive and responsible business, so we need people from all walks of life, with different skills and experiences, and a passion to help us keep getting better. We welcome applications from anyone with the skills and experience we need – the right values and behaviours are more important than your background.

We’re doing everything we can to support our employees’ needs. Whether that’s offering flexible working options to give a better work-life balance or developing a range of employee networks to offer a place for people to connect.

We also offer great benefits – as well as our standard benefits, we’ve got voluntary ones too, so you can choose the best ones to suit your lifestyle and support your financial, social, physical and mental wellbeing. Here are some of them:

• Competitive Salary
• Excellent Career Progression Opportunities
• Employee Recognition Programme
• Training & Development Programmes
• Active Social & Wellbeing Groups
• Maternity & Paternity Leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Refer A Friend Scheme
• Pension Scheme
• Discounts with businesses locally & nationally (retail, wellbeing, travel & technology)

What is a virtual interview?

Virtual interviews help employers connect with jobseekers when they’re not in the same physical location. Since hiring is a human process, employers would like to talk with you online (chat, video or phone) to see if you meet the requirements for the job.