Capita are seeking talented Customer Service individuals to join our national utility provider, working from home.
If your passionate about providing outstanding customer service, then we’d love to hear from you!
Job title:
Customer Service Advisor – Homebased Working
Job Description:
Job Title:
Customer Service Advisor – Homeworking
Salary & Benefits:
€23,504 per annum, company matched pension, life assurance, high street discounts, refer a friend & earn scheme plus many more!
Shift:
Working 5 days out of 7, fully flexible between the hours of 8am-8pm.
Training:
At home, equipment will be provided.
Handle a high number of customer queries via telephone, up to 60 calls per day.
Answer all queries in a positive manner, ensuring you give a positive image and great first impression to all contacts
Ensure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner
Build sustainable relationships of trust with customers, team members and clients through open and interactive communication
Use multiple systems to navigate each customer account & accurately record all contact interactions on systems in line with expected process
Required experience:
Previous experience working in similar environment
Being highly methodical with a thorough attention to detail
Strong communication skills and the ability to build rapport with all callers
Having excellent organisational skills
Having the ability to work to stringent customer service SLA’s and KPI’s
Demonstrating confidence and the ability to communicate clearly and effectively
Showing excellent PC (including the Microsoft suite, most notably Excel) and data entry skills
Bringing a proactive attitude with the ability and ambition to develop role in the future
Role Benefits:
Location:
Home-Based – Ireland
,
Ireland
Time Type:
Full time
Contract Type:
Permanent
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