Capita Hiring for Customer Service Advisor (Payments) – Little Island, hybrid-working Virtual Hiring Event Job at Cork , Ireland Full Time

How would you like to work with a company who has been ranked as of the best places to work in Ireland by the Sunday Independent? As a Customer Service Advisor – Payments Advisor be supporting a well-known utilities supplier, providing a fantastic customer experience on all interactions, leaving a lasting impression. You will be supported with extensive initial onsite training, so that we can help you build the knowledge and skills required to work from home with confidence.

You will:

• Present customers with appropriate options to facilitate debt reduction & achievement of targets
• Work with customers in an empathetic and professional manner to understand their circumstances and to assist them in their effort to settle outstanding accounts
• Resolve any challenges on the call, make every effort to resolve queries on first touch, document and update systems appropriately.
• Be an ambassador for the client’s brand
• Make informed decisions in a timely manner
• Perform all duties in line with the expected standard of Quality

What’s in it for you?

• A competitive basic salary of €22,000
• Up to €3,400 bonus per annum
• Company matched pension, life assurance, a cycle2work scheme.…and plenty more
• 22 days holiday
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology

Technical requirements

After signing up, you will be sent an email with instructions on how to connect.
Please be prepared to join the virtual interview from a quiet place using a desktop or mobile device with a working speaker, microphone, and camera. Check to see if your network connection can support an online session. A plugged in ethernet cable or a strong WiFi network signal will help avoid time delays during your conversation.

What to prepare

• No need to bring anything.

Preferred dress code

Casual (come as you are, but please be presentable)

About Capita

We’re striving to become an even more diverse, inclusive and responsible business, so we need people from all walks of life, with different skills and experiences, and a passion to help us keep getting better. We welcome applications from anyone with the skills and experience we need – the right values and behaviours are more important than your background.

We’re doing everything we can to support our employees’ needs. Whether that’s offering flexible working options to give a better work-life balance or developing a range of employee networks to offer a place for people to connect.

We also offer great benefits – as well as our standard benefits, we’ve got voluntary ones too, so you can choose the best ones to suit your lifestyle and support your financial, social, physical and mental wellbeing. Here are some of them:

• Competitive Salary
• Excellent Career Progression Opportunities
• Employee Recognition Programme
• Training & Development Programmes
• Active Social & Wellbeing Groups
• Maternity & Paternity Leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Refer A Friend Scheme
• Pension Scheme
• Discounts with businesses locally & nationally (retail, wellbeing, travel & technology)

What is a virtual interview?

Virtual interviews help employers connect with jobseekers when they’re not in the same physical location. Since hiring is a human process, employers would like to talk with you online (chat, video or phone) to see if you meet the requirements for the job.