Capital Health Hiring for Health Access Scheduler at Pennington, New Jersey Full Time

Position #: 11651

• Answers scheduling calls quickly while minimizing time customers are on hold.

• Collaborates with physician’s office to schedule cases while negotiating date and time and avoiding resource conflicts.

• Gathers complete patient and procedure information and enters data accurately into database. Obtains and advises patients of all necessary pre-certification and referrals needed for financial reimbursement.

• Completes MSP form timely and accurately. Understands and utilizes the necessary software program to determine “medical necessity” prior to scheduling a Medicare patient.

• Informs all patients of pre-registration option and pre-registers all patients when information is obtainable.

• Ensures that all staff, patients, departments, and external resources are notified of additions, changes, and cancellations.

• Verifies all authorization are obtained twenty-four hours before date of service.

• Follows out of network procedures.

• Attends all departmental meetings.

• Performs all other duties as assigned.

• High School Diploma or GED.

• One year of call center or customer service experience assisting patients within a hospital or medical environment.

• Working knowledge of medical terminology. Displays strong customer service and communication skills to properly assist patients’ needs.

• Stong attention to detail

• Ability to multi-task and navigate between systems simultaneously.

• Ability to handle a large volume of incoming calls.

• Manages time and works well in a fast-paced environment.

• • Frequent physical demands include: Sitting Occasional physical demands include: Standing , Walking , Climbing (e.g., stairs or ladders) , Carry objects

Push/Pull , Twisting , Bending , Reaching forward , Reaching overhead ,

Squat/kneel/crawl , Keyboard use/repetitive motion Continuous physical demands include: Wrist position deviation , Pinching/fine motor activities ,

Talk or Hear Lifting Floor to Waist 15 lbs. Lifting Waist Level and Above 10 lbs.

Department: Central Scheduling

Shift: Day

External Company Name: Capital Health

External Company URL: http://www.capitalhealth.org/