Capital One Hiring for Work at Home Customer Experience Coordinator-Bank Voice at McLean, VA Full Time

Your Voice is our voice. We’ll champion you.

The best people listen and then say, “How can I help?” That’s what we do at Capital One. It’s how we take care of our customers. It’s how we’re changing banking for good, with compassion and real solutions. Money can be stressful; getting help shouldn’t be. Our Customer Care team is supported and empowered to be the best people to people. And we’ll have your back every step of the way. That’s life at Capital One.

More Than Just Training, More About You

At Capital One, it’s important that our associates have the necessary skills and know-how to succeed in their roles and best serve our customers. For that reason, we invest heavily in both formal and informal learning development opportunities. Through these training programs and your day-to-day work, you’ll find that successful associates at Capital One will:

• Demonstrate ability and willingness to learn, strong attention to detail, positive attitude and ability to be flexible and embrace change

• Demonstrate a strong customer focus rooted in empathy

• Communicate effectively with peers, management and customers

• Exercise good judgment and independent decision-making skills

• Demonstrate exceptional listening, questioning, call control, and de-escalation techniques

• Be proactive, have effective time management and organizational skills`

• Display dependability with a solid attendance record

• Have strong technical troubleshooting techniques

• Maintain sufficient reliable private internet connection, not supplied by use of cellular data (Not a hot spot).with the ability to hardwire via ethernet cable

• Ability to sit in front of a PC/monitor, taking phone calls using multiple systems for extended periods of time

Compensation

• $20 per hour

• An additional 5% applies to Wilmington, DE and 10% for McLean, VA

More Benefits, More Health, More Wealth, and More Life

Capital One believes in encouraging you to fill up your cup and come back fresh. Combine that with above and beyond benefits and you might be onto something.

• Medical, Dental, Vision, Prescription coverage Day 1

• Flexible Scheduling

• Paid Time Off

• Wellbeing offerings such as backup childcare and Mental Wellness support

• Tuition Reimbursement

• Paid Training and Development offered quarterly

• Flexible Spending Account

• Life Insurance as well as Disability

• Disability Insurance

• 401 K and Stock Purchase Plan

“At Capital One, we strive to attract the best people to give them the opportunity to be great.”

• Rich D. Fairbank, Chairman, Founder and CEO

We believe in the Power of one

Work & Culture at Capital One

Basic Qualifications

• High school diploma, GED or equivalent certification

• At least 2 years customer service experience or 2 years of call center experience

Work at Home Technology Requirements

• A secure home office environment that is free from background noise and distractions

• A reliable private internet connection that is not supplied by use of cellular data (hot spot)

  • Cable or fiber connections are preferred

  • Internet service download speeds must be at least 5 mbps, with 10+ mbps preferred – check your download speed using a speed test. A sample one can be found here. To test your home internet from your personal computer at home, type www.speedtest.net into the web browser of your personal computer.

  • Sustained ability to maintain latency less than 250 ms in voice calls is required

• Hard wired connectivity is preferred, any use of wireless connectivity must be Private (non-public) and password protected through WPA2-PSK (AES) encryption. If you have any questions about your encryption, please consult with your internet provider

  • A private network is password protected where you have ownership or line of site to every device on the network

• Capital One reserves the right to request proof of internet provider, speed and service package from the associate

• Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice.

Work at Home Living Requirements

• Candidates must live within approximately 100 miles driving distance of 56301 (Saint Cloud, MN), 19801 (Wilmington, DE), 22102 (McLean, VA), or 23060 (Richmond, VA) and be comfortable coming in person whenever required with no less than 24 hours notice.

If you are unable to attain the required Capital One Work at Home compatible internet access or you live beyond 125 miles of the specified hub site, Capital One reserves the right to rescind this offer.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.