Capital One Services, LLC Hiring for Senior Associate, Product Manager- Small Business Bank at New York Full Time

Job ID: R151959

Center 2 (19050), United States of America, McLean, Virginia

Senior Associate, Product Manager- Small Business Bank

At Capital One, we think big and do big things. When we started just 28 years ago, we pioneered the use of predictive modeling to individually personalize credit card offers, turning the entire industry on its head. As we’ve grown bigger, we’ve found more ways to use technology, data, and face-to-face conversations to understand the human problems associated with money and finances.

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

Small Businesses are the lifeblood of the US economy, making up 99% of businesses in the US and accounting for 44% of the country’s GDP. In Capital One’s Small Business Bank group, we are passionate about helping Small Businesses succeed and to further that mission, we’re revolutionizing our Customer Experience, Associate Experience, and Tech Platform capabilities.

Are you passionate about improving the way people interact with their money? Are you driven by the delight you bring to users? Do you keep asking, “why,” until you hit the root? It’s common to fall in love with solutions, but have you ever fallen in love with the problem? Do you have an opinion on whether delivering progress is more important than perfection? Do you have a healthy dose of skepticism for the impossible? If you’re nodding your head, then we want you!

We’re looking for a Product Manager that’s equal parts coach, visionary, and problem solver. You’ll be responsible for leading a high-impact Digital Product, co-creating a vision for the future while getting broad stakeholder alignment, and guiding cross-functional teams to deliver exceptional value while knocking down all the things that slow us down.

With a focus on driving business and customer impact, you will work with a highly collaborative team of Designers, Developers, Product Managers, and Analysts to iterate your way to learning what works (and more importantly, what doesn’t). Our teams’ impact is big, but our size is small! You’ll need to bring your intrapreneur and self-starter spirit to drive growth across a broad Product area. And keep the fraudsters in mind…you’ll have a hand in determining how we leverage data to develop policies and processes that ensure our customers’ money is protected.

On any given day in Small Business Bank you’ll be:

Empowered You’ll play a major role in identifying our customer’s pain points and translating that into the team’s vision. You’ll lead a cross-functional team (designers, engineers, and analysts) in determining the best approach to help get us there.

Learning ConstantlyThis is a complicated space at the intersection of new technology, shifting regulations, and evolving customer expectations. You’ll need to ensure we are always heading in the right direction.

Sharing Openly Our culture is one of transparency. Collaboration across multiple teams is a key to success. You’ll need to influence their roadmap while learning from their past experiences.

Innovating Relentlessly Push big change by starting small, testing ideas, and learning your way to results. You’ll need to be comfortable conducting both large (quantitative in-app test/control reads) and small (qualitative user research session) tests.

Succeeding StrategicallySolve the right problem, and have the confidence to stop work on the wrong one. Grow big by starting small and constantly refining the path towards success.

Connecting CreativelyThis is a hard problem to solve, so you’ll need to find the best ideas from across the organization. Encourage open and honest discussion on the path forward, disagree agreeably, and move forward together.

Here is what you will bring to the table:

Curious. You ask why, you explore, and you’re not afraid to blurt out your wild idea. Solving complex problems is addictive and you love taking on new ones.

Do-er. You are driven toward action, you try things, and sometimes you fail. You don’t let perfect get in the way of good. You do what needs to get done – “it’s not my job” is not in your vocabulary.

Visionary. You can clearly outline a strategic product vision in a way that is tangible to both customers and the technologists developing the code.

Communicator. You can communicate complex ideas clearly, your team knows their priorities and why they’re doing what they’re doing. Maybe you’re an introvert, or maybe you’re an extrovert, but nobody accuses you of keeping them out of the loop.

Collaborator. You know the right people to work with for each project. You can quickly get alignment with the key stakeholders while pushing forward without delays.

Analytical. You aren’t scared of numbers; instead, you believe they help illuminate the truth. You build models over the weekend because they are fun.

Wrangler.You’ve gotten front-end engineers to play nice with iOS developers, you can inspire an ETL developer to write creatively about their latest pipeline.

Fearless. Big, undefined problems don’t frighten you. You’re able to dive right in and put structure to them. You can work at a tiny crack until you’ve broken open the whole nut. You are comfortable in saying no.

Technical. While maybe not a hard-core coder, the developers will think of you as an “honorary member of the guild” because you can talk their language.

Here is what we will bring to the table:

Competitive salary (including a very strong 401(k) plan)

Excellent medical and dental insurance (and other health benefits)

Top class engineering teams that you will lead and build product with

Continuous learning budget

Highly supportive and “bought in” leadership environment

Basic Qualifications:

Bachelor’s Degree or military experience

At least 2 years of experience working with cross-functional teams to deliver consumer experiences

At least 2 years of experience working on the core product platforms that power digital experiences

Preferred Qualifications:

Master’s or MBA

At least 3 years of experience with web and client-side mobile platforms

At least 2 years of experience as a Product Owner in an Agile development process

1+ year of experience building products for Small Businesses

1+ year experience working at a financial institution/fintech, or highly-regulated industry.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One’s recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace.

All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.