Capital Staffing Solutions Hiring for Customer Service Representative *REMOTE* at Los Angeles, CA Full Time

2 + Month Contract

$18/ hr

Day-to-Day Responsibilities of this Position and Description of Project:

This position will be in support of QRS population outreach for care gap closure.

• Responsible for outreach to members to resolve barriers to care, provide education on missing gaps in care, and assist in scheduling appointments.
• Document in member interactions in BSC systems and outreach tracking spreadsheets.
• Follow-up with members if needed and remind members of upcoming appointments.
• Responsible for outreach to providers to secure medical records from services completed for BSC members.
• Send communications via fax and email to provider offices and conduct timely follow-up until providers, hospitals, and vendors have complied.
• Document medical record retrieval activities in systems if applicable and ensure documentation is complete and detailed.
• Respond to and resolves various customer inquiries via telephone and responds to provider, hospital and medical record vendor queries accurately and consistently.
• Coordinates with other departments if required to ensure timely and appropriate responses.
• Engages in provider follow-up to ensure medical records are received within required deadline.
• Expedites and resolves complex issues and escalates medical record retrieval issues as needed.
• May assist in scheduling and coordinating team activities.

Job Type: Contract

Schedule:

• Day shift

Application Question(s):

• Comfortable Starting on 2 Month Contract

Experience:

• Customer service representative: 1 year (Preferred)
• Call center: 1 year (Preferred)

Work Location: One location