Cappquest Hiring For Operational Support Executive at Dublin, County Dublin Full Time

We have an exciting opportunity for an Operational Support Executive within our Operations Support Team.

What will you be doing?

General loan administration such as issuing mortgage statements, redemption statements, invoice processing etc

Daily banking requirements including processing of direct debit facilities and allocation of payments

Mailbox management across a variety of mailboxes

Ensuring operational and customer requests are actioned within a timely manner and within agreed timelines

Progress customer lettering requirement aligned to inbound/outbound post and email requests.

Performing QA on colleagues’ outputs to align with the four-eye post and manual lettering where other team members perform this role.

Work within agreed metrics, for all operational and customer requirements, including meeting agreed targets and service level agreements

Consistently records incidents immediately on detection of errors and engages with Risk Partner / Risk Owner to resolve where required.

Displays awareness of the MCFID risk and control environment, engaging proactively with colleagues and management to identify and mitigate risk.

Ensure all company processes and procedures are carried out within appropriate timeframes.

Become an SME on the customer journey and positively contribute to the team’s customer outcomes via actions, analysis, and remediation

Participate and engage in all project requirements, ensuring project alignment with current operational processes.

Skills & Person Specification

Previous loan servicing experience preferable

Relevant APA qualification welcome

Excellent communication skills, both written and verbal

Attention to detail and accuracy

Maintaining good interpersonal relationships

Positive engagement with change initiatives

Consistently demonstrates that “the customer is at the heart of everything we do” by ensuring that customer impact is considered in the course of all BAU activity

Ability to react and deal with change in a fast-moving environment

Proven abilities working with word, excel, power point tools to support outputs for approval/review

Working as part of a team to achieve common goal. Supporting colleagues and providing advice and/or contribute to problem solving sessions as required

Why Mars Capital?

Mars Capital puts the customer at the heart of everything we do by seeking to understand the circumstances of our borrowers and help them, using all reasonable means available, return to long term financial stability. Mars Capital is also part of the Arrow Global Group. Which is a leading European investor and asset manager in the non-performing and non-core assets sector. Operating in five different geographies and servicing over 9 million customer accounts. Our Purpose – building better financial futures.

We offer a competitive salary and attractive benefits package, and we pride ourselves on rewarding success with our excellent bonus scheme and incentive package. We also have interactive subsidised events, colleague engagement teams, employee recognition and development programs and the opportunity to work collaboratively with multiple European countries.

Please note – we are an equal opportunities employer and CBI regulated company – we will conduct credit, fraud, criminal record and 5-year reference checks as part of our pre-employment screening. (Strictly No Recruitment Agencies Please)