Cardinal Health Hiring for Sr. Specialist, PSAO Retention at Virginia Full Time

The Managed Care Department has a Pharmacy Services Administrative Organization (PSAO) solution that acts as a pharmacy’s back office to our customers. Within this department, the Customer Experience team is responsible for evaluating the quality of customer service to our retail independent member pharmacies. The pillars within the team focus on internal employee training, customer escalation resolution and research, quality management, and solution retention. This role’s primary responsibility will be to educate customers on complex reimbursement information to resolve their questions and concerns. Information to relay to the customer includes but is not limited to low brand reimbursements and PBM legislation impact.

Accountabilities

• Develop subject matter expertise in retail pharmacy reimbursement processes

• Provide education to customers about complex reimbursement processes

• Proactively engage customers and field resources when necessary

• Identify ongoing training needs of the customer, the ISF, and the Customer Care Support Team

• Work directly with PSAO Retention Manager to identify customer communication opportunities

• Maintain up to date knowledge of reimbursements as the PBM industry changes through processes and legislation

Qualifications:

• Bachelor’s degree preferred or equivalent work experience

• 3+ years business experience

• 3+ years customer facing experience

• Managed care, reimbursement, and in-store pharmacy experience preferred

• Strong verbal and written communication skills as well as excellent listening skills

• Managed care, reimbursement, and in-store pharmacy experience preferred

• Demonstrates ability to clearly and concisely communicate complex information to a variety of audiences and mediums.

• A Covid-19 vaccination is required in order to be employed in this position. This includes either:

• 2 doses of the Moderna or Pfizer vaccine

• 1 dose of the Johnson & Johnson vaccine

Physical/Mental Requirements:

• Enthusiastic style that is action oriented and results focused

• Superior communication skills, both oral and written

• Ability to collaborate with internal resources to drive a great customer experience

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.