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United States
CareCentrix Hiring for Customer Solutions Team Lead – Operations at Remote Full Time
Overview:
In this role you will:
You should reach out if you have:
What we offer:
The incumbent in this position acts as a subject matter expert (SME) in assigned unit, fields questions from staff, is able to provide appropriate issue resolution and escalation when needed, and assigns work/directs workflows for staff. Assists Supervisor/Manager with coaching, on-the-job training, monitoring work, mentoring new associates and driving results. This position may also serve as a back-up in production. Works with other departments to identify areas of opportunity/performance improvement and recommend solutions.
Responsibilities:
In this role you will:
- Act as First point of contact for escalated calls and requests
- Responsible for the Assignment of work to Associates
- Maintain Daily Boards updates-metrics, messages
- Monitor and/or complete production, as applicable
- Manage payer, provider and patient complaint resolution.
- Work with supervisors and staff employees to drive efficient call volume activity and management.
- Work with supervisors to create efficient work plans and daily assignments.
- Support cross-functional process improvement efforts.
- Keep abreast of technological and industry developments
- Must perform other duties as required or assigned.
SECONDARY RESPONSIBILITIES
- Promote staff reliability
- Encourage frequent communication among all staff members
- Must respond to calls/e-mails in a timely manner
- Be proficient with entering information into CART system
- Projects/spreadsheets – across all operations
- Act as a resource for Customer Service Representatives, line staff-research process issues
- Monitor sensitive State Reports
- Develop and administer operational policy.
Qualifications:
You should reach out if you have:
- High School Diploma or the equivalent plus one year of experience in an Operations role.
- Knowledge of basic spreadsheet, word processing, and data entry with speed and accuracy is required.
- Possess excellent communication (verbal/written), organizational and interpersonal skills.
- Ability to manage multiple tasks, be detail oriented, be responsive, and demonstrate independent thought and critical thinking.
- Strong organizational and interpersonal skills and be able to effectively manage and prioritize multiple tasks, and demonstrate independent thought and critical thinking skills.
- Ability to be detail oriented, be responsive, problem-solve difficult situations with internal and external customers and with process and/or systems issues.
What we offer:
- Salary Range: Up to $20/hour plus bonus incentives
- Full range of benefits including Health, Dental and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match.
- Generous PTO, 401K Savings Plan, Paid Parental Leave, free on-demand Virtual Fitness Training and more.
- Advancement opportunities, professional skills training, and tuition Reimbursement
- Great culture with a sense of community.
CareCentrix maintains a drug-free workplace.
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We are an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, national origin, religion, sex, disability, sexual orientation, gender identification, or being a qualified disabled veteran or qualified veteran of the Vietnam era or any other category protected by Federal or State law.
