Carnival UK is moving forward with its restart plan, post our Covid pause in operations, and long-term strategy of growth in our ships, and an exciting opportunity has arisen a Partnership Helpdesk Advisor to join our Contact Centre department.
In this role you will be responsible for providing expert sales and system support to Travel Agents when all self-service options have been exhausted, resolving a range of product, process and sales queries at the first point of contact and building great relationships with our partners.
Working with limited supervision, primarily on the phone but occasionally via email or social media, you will require strong communication and problem solving skills to quickly and effectively identify the root cause of an issue, providing a resolution and coaching the agent through use of our systems.
You will be an advocate for our brands, ensuring that we are easy for our Travel Agent partners to do business with and are supported in driving revenue and delivering a great guest experience.
In addition you will also work closely with our Direct teams, speaking directly to our guests and delivering a world class experience while maximising revenue opportunities in every interaction.
To be successful in this role you will have excellent communication skills with a natural ability to probe and explore situations to ascertain relevant information. You will use your problem solving skills to identify relevant solutions to customer complaints and/or feedback.
You will take initiative and ownership of problems and have the ability to work as part of a team and independently.
Previous experience within a customer service environment would be beneficial.
This role has been levelled at CUK13
To view the full job description, click here
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