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Canada
CartonCloud Hiring For Service Desk Specialist at Remote Full Time
- Permanent, remote working position with SaaS for the logistics industry
- Own the product support delivery for our Canada and US-based customers
- Hours of work require the ability to cover customers on the east coast
CartonCloud is a SaaS company based in the Gold Coast, Australia. We build warehouse management and transport management products that genuinely delight our customers, improving their daily operations in the supply chain and logistics industry. We set our people up to succeed and ensure they are equipped to solve the problems of the future, whilst recognising that fun and laughter are equally important! We recently launched our software into the North American market and have a keen interest in continually building our market share globally!
Our Role
As our market share continues to grow, we are hiring our inaugural Service Desk Specialist in Canada! Whilst our warehousing and distribution solutions offer our customers incredibly simple solutions, the software itself is rich and complex. Our customers appreciate the quality of support our team provides in setting them up to succeed and realise the significant benefits we enable.
This role is a level 1 support, where you will be the first point of contact for customer incidents and requests. You will assess, triage and qualify each request, escalating to the appropriate resources and teams when required.
Ideally, you will be based in the Vancouver timezone, to allow for some crossover with our Australian team. However, please note that we will be looking for the ability to cover east coast time zones as part of this role.
To be successful, we are looking for:
- Exceptional focus on customer service, creating a supportive experience to ensure successful use of the system
- Previous experience in the supply chain and logistics industry is required, ideally as a superuser of WMS or TMS systems
- Demonstrated ability to quickly understand the high-level issue, and define and escalate the problem for technical and non-technical stakeholders
- Ability to triage and prioritise actions in a fast-paced, high volume and autonomous role
- A collaborative approach to working with our team to identify further opportunities for product improvement
- Exceptional communication skills and strong attention to detail, maintaining a high level of data integrity in our service desk platform
If you want to be challenged, want to be engaged and want to enjoy what you do, then come and join our like-minded team. We truly get a kick out of keeping businesses moving! We encourage you to have a chat, whether it be about this role or future possibilities at CartonCloud. Reach out to Rebecca McDonald on local number – 236 233 2955. Alternatively, please go ahead and apply.
Benefits
CartonCloud supports flexible working arrangements and will set you up to succeed with a a range of perks to enjoy, including:
- Education/Personal Growth allowance for third-party education (e.g. online courses, books).
- Wellness Allowance to engage in activities that keep your cup full e.g. yoga, cooking classes, pottery, non-essential upgrades to home office setup – you get to choose!
- Paid Parental Leave
- Paid Annual Leave allowance of four weeks per annum
- Medical benefits
NOTE: Successful candidates will be required to complete background checks through a third-party provider. CartonCloud is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth, and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination, and all other terms and conditions of employment. While management is primarily responsible for seeing that CartonCloud equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.
About CartonCloud
CartonCloud is an easy-to-use 3PL (TMS) transport management system and (WMS) warehouse management system that enables logistics companies to Do More With Less.
Our mission is to transform the logistics industry through end-to-end simplicity, and to provide our clients with a better quality of life by identifying and solving pain points within their organisational processes.
We’ve helped over 400 logistics companies grow and prosper without the headaches. As we expand into the global market, there has never been a better time to join!
