CaterTrax Hiring for Client Support Specialist at Rochester, New York Full Time

Hungry, humble and smart? If you have these qualities, we want you on the team.

Job Summary:

Reporting to the Client Support Team Lead, the Client Support Specialist is responsible for providing excellent customer service to clients by addressing any questions or concerns via the support line or the online ticketing system regarding technical aspects of their website using the CaterTrax application.

Job Description:

• Responds to client telephone calls, online chats, emails, and/or submitted support tickets regarding the CaterTrax application in a timely manner.

• Performs configuration system settings for client sites.

• Ensure s clients are aware of the contact person that will be managing their issue/request.

• Performs troubleshooting as necessary to identify the root cause of issues reported .

• A ddresses identified iss ues . Utilizes software tools and prob lem solving strategies to solve site issues. Follows up with clients regarding resolution.

• Maintains client sites based on CaterTrax system updates and/or client requests for changes.

• Communicates any necessary changes or updates to clients regarding their sites.

• Performs revisions and/or updates to client site documentation.

• Maintains records of client site issues and interactions, recording details of inquiries, complaints, and comments, as well as actions taken.

• Monitors progress of development on all sites.

• Assists the Site Build team with building new sites and quality control.

• Perform other duties as assigned .

Education and Experience

• HS Diploma required

• At least one year prior customer service experience

Computer Skills

• Working experience with HTML (required)

• Knowledge of CSS (desired)

• Familiarity and experience with all internet browsers.

  Compensation

• $20/hour

Worker Type:

Regular

Number of Openings Available:

1

Be part of something big. Apply to join our team today

CaterTrax is an industry leading catering management software company that was built by caterers for caterers. Primarily serving the non-commercial foodservice industry, CaterTrax provides flexible solutions to multi-unit contractors across the United States and Canada, streamlining enterprise management for the largest managed hospitality providers in the country. Affectionately referred to as TRAXERS, over 7,500 operators, across multiple lines of business, use CaterTrax’s TRAX Platform to manage their business. Read their stories here (https://catertrax.com/why-catertrax/traxers/) .

CaterTrax is an equal opportunity employer, we recruit, hire, train, promote and provide all other privileges of employment to qualified people without regard to age, race, color, creed, national origin, gender, gender identity, gender expression, disability, marital status, veteran status, citizenship status, ethnicity, familial status, religion, sexual orientation or any other classification for which discrimination is prohibited.

CaterTrax is part of a CSI Group of Companies

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