CBI Health Hiring for Administrative Team Lead Job at London Full Time

Administrative Team Lead – London, ON

CBI Health is Canada’s leading community healthcare provider, and our passionate team is at the heart of what we do. Every day, our 13,000 staff make a meaningful difference in our clients’ lives as we live the core values that define us: heart, respect, reliability, teamwork and innovation. Along with mentoring and continuous learning opportunities to help advance your career, we are building a culture of inspiration, recognition and celebration for the meaningful work our team does every day, all across the country. Join the new CBI Health and find where your better begins.

About this opportunity

An interesting career opportunity for an inspiring, efficient administration professional to play a vital front-line role within CBI Health Group by ensuring operational excellence and high standards in the delivery of Rehab Outpatient Clinic services. Based in London, you will lead a small administrative team in ensuring the consistent execution of established systems, structures and processes that lead to superior business performance. Leading by example, you will provide staff coaching and mentoring, and generally facilitate the efficient daily operation of the rehab clinic, while seeing to it that all processes align with accepted Best Practices in Ontario.

Take an inside look at what you’ll do each day

• Successfully establish and execute plans to ensure effective operational and financial controls for optimal cash management
• Utilize available resources (reports, tracking tools) to identify gaps in operational execution, address action planning with administrative staff and/or process improvement, and work closely with the Clinic Manager to resolve gaps
• Contribute to a high-performance culture, leading by example, drawing and retaining top administrative talent, and implementing effective on-boarding, performance management and mentoring practices
• Ensure all administrative team members clearly understand their roles and Key Accountabilities, and receive the technical skills training required to meet or exceed expectations
• Provide regular formal and informal feedback to administrative staff, allowing them to learn and grow, while maintaining CBI’s high standards for service delivery
• Support the Clinic Manager in engagement initiatives, including executing action plans derived from Engagement Survey results, town halls, and advisory committees
• Ensure resources are aligned with the organizational structure and meet business needs
• Manage information and reporting to facilitate sound decision-making regarding the marketplace (referral trends, client engagement), throughput, cash management, revenue, and schedule management
• Analyze monthly, quarterly and annual trend data with the Clinic Manager, to facilitate effective management of priorities, leverage strengths and succinctly identify target areas for improvement

What you need to be successful

• A track record of successful experience in administration
• Impeccable customer service and a client first attitude
• Strong interpersonal, teamwork and team-building abilities
• Excellent self-management, planning, scheduling and organizational skills
• A commitment to organizational and operational efficiency with an innate desire to help others
• Be able to use objectivity and follow policy

What CBI Health offers you

• Continuous learning and skills development, including management opportunities
• Competitive compensation with comprehensive benefits and rewards package, including group health, dental and vision benefits, paid 100% by the employer
• Flexible hours, which allow work-life balance and focus on quality of life

About Us

For millions of Canadians, CBI Health is where better begins. We are Canada’s leading community healthcare provider, reliably delivering innovative rehabilitation and home care programs that help our clients achieve their health goals. With 250+ locations and supporting more than 800 communities, people are at the heart of what we do. Every day, all across the country, our 13,000 staff work together to make a meaningful difference in our clients’ lives and help shape healthcare for the better. Learn more at cbihealth.ca.

CBI Health is committed to providing a diverse, equitable, and inclusive workplace where everyone feels safe and accepted as their authentic selves. We actively seek qualified candidates who share our commitment to equity and inclusion and contribute to the diversification of ideas and perspectives that help us innovate and provide the best possible care to our clients.

We welcome applications from all individuals regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristics that make each of us different.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and CBI Policies on Accommodation, a request for accommodation will be accepted as part of our hiring process. Please inform your recruiter if you have any accommodation requests.