Cengage Group Hiring for Program Manager at New Orleans, Louisiana Full Time

We believe in the power and joy of learning At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education. Our culture values diversity, engagement, and discovery Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/. What you’ll do here: Workforce Skills – Corporate is hiring a Program Manager to lead and build operations for its first direct corporate offering, Ready To Hire. This role requires an experienced project or program manager who understands how to work with customers and across internal functions to build something new and achieve goals. The person must feel comfortable working in ambiguity in a start-up like environment. Ready To Hire is expected to start 1-3 pilots in its first year before building the commercial launch January 2023. Pilot Operations and Project Management + Collaborate with internal teams to achieve customer outcomes in marketing, recruiting, student services, product, and analytics + Coordinate with product and technology teams to ensure that development is on track to meet timelines for launch + Serve as the point of contact for all project-related activities, make decisions that impact the project’s success, and call out issues + Create clear project plan, communicate widely to all stakeholders and hold them accountable, even in situations of ambiguity + Collaborate with external partners and customers by coordinating and facilitating meetings, clarifying processes and decisions, brainstorming solutions, facilitating challenge resolution, and problem-solving in the best interests of the project, short-term and long-term Customer Management + Serve as primary day-to-day contact for employer partners on program operations + Manage expectations for initial product build while maintaining customer excitement about the future full capabilities Operations Design and Process Improvement + Collaborate with VP, Corporate Markets to design and build initial operations for future Customer Success team, and other operating teams + Document processes and determine where improvements can be made through technology, increased efficiencies, and partnership Skills you will need here: 5+ total years’ experience in an operational leadership role, including as program manager or other operational or management-type role that demonstrates the skills, experiences, and/or aptitudes below: + Experience in successfully and independently leading multiple projects simultaneously, with some of those projects being complex + Demonstrated ability to successfully coordinate and lead teams through alignment and influence + Demonstrated ability to design new processes, including coordination with cross-functional leaders + Experience with the intersection of customer operations and product, and managing both to launch through a build stage + Experience managing multiple external stakeholders to align implementation details and resolve challenges + Experience aligning team performance toward partner satisfaction, process management, with a bias towards action even amidst ambiguity + Effective written and verbal communication required for interacting with internal Cengage teams and customers + Ability to synthesize perspectives and make collaborative decisions that balance the needs of quality, time, cost, and scope + Start up experience and experience operating across student lifecycle a plus Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage’s EEO/Affirmative Action Policy signed by CEO Michael Hansen and Equal Employment Opportunity is the Law notice by visiting their corresponding links. Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected] or you may call us at +1 (617) 289-7917. If you are a Colorado state resident, please email [email protected] to receive compensation information for this role. Please be sure to include this posting’s job ID in the subject line of the email to help ensure a timely response. About Cengage Group Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.