Centene Corporation Hiring for Application Software Engineer (Production Support) at Charlotte, North Carolina Full Time

You could be the one who changes everything for our 25 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, multi-national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.

About Us:

We are revolutionizing the world of healthcare through digital transformation and building a world-class software engineering practice. Our high caliber team delivers leading edge technology and drives innovation to solve complex business challenges. Using collective innovation we are turning visions into action and challenging what is possible to support the healthcare of 1 in 15 individuals.

About You:

You are a highly collaborative, strategic risk-taker driven to make a difference and change the face of healthcare. You thrive in a supportive, result-oriented community and are committed to the relentless pursuit of continuous growth. You are highly agile, excel in fast-paced environments and willing to push outside your comfort zone. You are ready to find your purpose at work

The Role:

We are transforming technology and creating a digital evolution that will empower Centene to better serve our members. As Application Software Engineer you will support the mission critical application (used by 10K+ users) which handles the member/providers data. You will work closely with development, SRE, and other support teams to handle some development items and building automation tools for improving the production support.

As Application Software Engineer, you will:

• Production support, system monitoring and handle data corrections

• Meet with the business partners to understand the impact on the business

• Conduct root cause analysis

• Monitoring the ongoing changes to production and handle all system alerts, production failures in a timely manner

• Willingness to learn multiple new skillsets – currently have multiple applications, multiple technologies, will be exposed to many new things

• Manages and executes multi-level responses and addresses reported or detected incidents handling based on prioritization categorization and in accordance with established procedures

• Work with a cross-functional team, drive improvements to policies and processes, evolving them to protect production environments

• Use tools to gather data/log sources, expanding visibility

• Support ongoing tracking and remediation of incidents/issues, ensuring that tickets are closed and issues are addressed in a timely manner

• Work closely with development, network, and other support teams

• Support the activity and progress ensuring issues are properly escalated and resolved to maintain desired restoration service levels

• Build ad-hoc reports for leadership based on business needs

• Execute morning health checks for system readiness for users

• Help lead outage bridge calls for root cause analysis and work-around investigation

• Coordinate maintenance work check-out across multiple development teams

Our Comprehensive Benefits Package:

• Flexible work solutions including remote options, hybrid work schedules and dress flexibility

• Competitive pay

• Paid Time Off including paid holidays

• Health insurance coverage for you and dependents

• 401(k) and stock purchase plans

• Tuition reimbursement and best-in-class training and development

Additionally you will bring:

• Bachelor’s degree in Computer Science, MIS, related field or equivalent experience.

• 2+ years of related experience.

• Primary Tools: Service Now, Kibana, Grafana, Dynatrace, SolarWinds, Java , SQL(Oracle, SQL Server), MongoDB,Bitbucket/GitLab, Jenkins, NodeJS, GOLang, Log4J, Testing (SOAP UI /Postman – API Testing, Cypress), Tibco, informatica.

• Healthcare industry knowledge and production support experience is plus.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

TITLE: Application Software Engineer (Production Support)

LOCATION: Charlotte, North Carolina

REQNUMBER: 1288839