Century Services LLC Hiring for Client Support Representative (Remote, Nevada Locals Only) at Remote Full Time

*Please note: at least one year of phone-based customer service experience is required for this role, and this is a full-time position Monday-Friday. Shifts will be available between 6 AM PST and 5 PM PST. This position will be fully remote but all applicants must reside in Nevada.

We are a rapidly growing financial services company looking for a motivated and dedicated Full-Time Client Support Representative to add to our customer service department! This position will entail handling inbound and outbound customer related phone inquiries, entering detailed notes into our system and responding to email correspondence inquiries promptly and professionally.

Full-Time Client Support Representative Benefits:

We offer an industry-leading benefits package, including amazing low cost medical/dental/vision coverage, 401k, PTO, sick days, floating holidays, and more. We also offer top notch training and plenty of room for growth to ensure you reach your full potential!

Full-Time Client Support Representative Overview:

Our ideal Client Support Representative is an organized, diligent, team-oriented individual who excels in conversing with customers and someone willing to go above and beyond their day-to-day duties to add value to a growing organization. This individual will be able to handle a large volume of requests for information via email. Organizational and prioritization skills are key in this role. Must be familiar with Excel, Email (proper email etiquette), and Word.

Full-Time Client Support Representative Responsibilities and Duties:

• Professionally handle incoming requests via phone from customer and ensure that issues are resolved both promptly and thoroughly
• Handle all customer requests and thoroughly educate them on company product
• Provide quality service in the areas of handling inquiries, troubleshooting, and account assistance
• Be proactive in finding better ways to improve the customer experience

Full-Time Client Support Representative Qualifications and Skills:

• Dedicated and results driven
• Minimum of 1 year customer service experience
• High commitment to customer satisfaction
• Expert verbal and written communication skills with ability to communicate clearly and professionally
• A people person that can empathize with customers and help them work through concerns
• A lighthearted, friendly attitude
• Strong listening skills with careful attention to detail
• Professional and reliable work ethic
• Team player with eagerness to learn and willingness to contribute in any way necessary

Job Type: Full-time

Pay: $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: Remote