Cerebral Staffing, LLC Hiring for Patient Appointment Services Specialist at Phoenix, AZ Full Time

Join Cerebral Staffing, LLC to work for our direct client Mayo Clinic in Phoenix, AZ as a Patient Appointment Services Specialist

Location: Phoenix, AZ

Duration Of Role: 8 week – contract

Pay: $1000-1080 per week

Hours: Monday – Friday 8am-5pm

Duties and Responsibilities:

The Patient Appointment Services Specialist is responsible for independently creating and scheduling appointments within the electronic medical record for a complex multispecialty medical practice. This is supported by gathering patient-specific demographic and provider information to accurately assess the nature of the request and determine the appropriate appointment area; properly advising patients regarding the need for co-payments referral authorizations and/or pre-service deposits to ensure the patient arrives on time and is prepared for their procedure or visit; and collecting all Guarantor and insurance details needed to help assess patient eligibility. Through this process the Patient Appointment Services Specialist responds to and interacts with a variety of individuals including patients, customers, referring physicians Mayo providers allied health staff and family members. Appropriate interpretation and application of Mayo policies regarding scheduling criteria and medical need are essential. To provide exceptional service the Patient Appointment Services Specialist is required to navigate multiple systems simultaneously and is expected to be available or talking with patients and healthcare professional’s 80 percent of the day with the ability to service inquiries without consultation. This requires working with several complex scheduling work flows managing telephone calls online requests and/or fax requests. Accuracy and thoroughness in all patient related activities including electronic communication is critical. This role requires flexibility which may include cross-coverage and travel depending on location. Position may be eligible for and/or required to telework based on location work unit and business need. For all positions it is required to be on-site for at least 6 months to one year before teleworking could be an option. Hours may vary and additional time or overtime may be required to meet workload requirements

Minimum Requirements:

Minimum Education: High school diploma/GED and minimum two years’ customer service experience in an environment requiring multi-tasking such as a call center administrative/physician’s office appointment scheduler or retail/ service industry; OR Associate’s Degree. Individuals without relevant medical education or medical experience will be required to successfully complete a Medical Terminology course within six months of employment.

*Up to date immunizations required upon offer including: MMR (2 Doses), Varicella (2 Doses), COVID vaccine, and Flu Shot. Other onboarding requirements include: TB Test and Drug Test*

Cerebral Staffing offers health, vision, dental insurance, short-term disability insurance, paid over-time, 401k and paid life insurance!

Job Types: Full-time, Contract, Temporary

Pay: $25.00 – $27.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Customer service: 2 years (Required)
• Medical terminology: 1 year (Required)
• Computer skills: 1 year (Required)
• Insurance Terminology: 1 year (Required)

Work Location: One location