Cerner Hiring for Solution Analyst at Kansas City Full Time

96419BR

Job Title:

Solution Analyst

Business Unit:

SWx Production Support

Job Description:

As a Solution Analyst, you will be responsible for supporting Cerner’s internal and external clients by providing outstanding customer service and basic technical support in a Tier 1 call-centered environment. You will be responsible for serving as the first line to investigate and resolve client problems received through phone, ticket or other electronic means, triaging and escalating issues by using applicable monitoring and troubleshooting tools, and performing routine, preapproved changes to client domains. You will also be responsible for troubleshooting investigations, reviewing front-end applications by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally, performing troubleshooting investigations via backend methods by capturing log files, querying tables, updating database fields, and updating/cycling servers.

Much of your time will be spent investigating service requests, resolving client incidents and maintaining applications. As you work with Cerner technologies, you prioritize and plan issue resolutions both independently and in a collaborative and fast-paced team environment. You will work directly with clients, so strong communication and customer service skills are needed. You will also be responsible for adhering to policies and procedures including HIPAA, PECA, CHIA, and client notification requirements.

When hired into the Client Services Academy, you reap big benefits. During training, you will gain insights into Cerner’s support methodology and will begin project work immediately. You’ll work alongside the experts to gain knowledge and skills that will prepare you for a long-term, meaningful career with Cerner.

Auto req ID:

96419BR

Org:

Mgd Svcs – Support

Additional Information:

Applicants for U.S.-based positions with Cerner must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

Due to specific client contract requirements, this position requires that the successful candidate be a U.S. citizen. The client contract also requires receipt of the appropriate government security clearance card applicable for the position.

Some Cerner positions may be obligated to comply with client-facing requirements and occupational health requests, including but not limited to, an immunization set, covid-19 vaccination, an annual flu shot, an annual TB screen, an updated background check, and/or an updated drug screen.

Career Level:

Entry Level/ Junior Professional

Company Overview:

Cerner is a place where people are encouraged to innovate with confidence and focus on what is important – people’s health and the care they receive. We are transforming health care by developing tools and technologies that make it more efficient for care providers and patients to navigate the complexity of our health. From single offices to entire countries, Cerner solutions are licensed at more than 25,000 facilities in over 35 countries.

Cerner’s policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Cerner is proud to be a drug-free workplace.

EEO is the Law with Supplement (English) (https://www.cerner.com/-/media/FF88D3155CB245EB98BA1DB8F934E3E5.ashx)

E-Verify Participation (English)

Right to Work (English) (https://www.cerner.com/-/media/E1CD6BEF8082430E882E5CD9D5165A86.ashx)

Pay Transparency Nondiscrimination (English)

EEO is the Law with Supplement (Spanish) (https://www.cerner.com/-/media/801186E054394473A0E1380768F3FE47.ashx)

E-Verify Participation (Spanish)

Right to Work (Spanish) (https://www.cerner.com/-/media/96E03778704E4492B394F95521A0B7E8.ashx)

Pay Transparency Nondiscrimination (Spanish)

Country:

United States

Org Unit:

Global Services

Qualifications:

Basic Qualifications:

• At least 4 years total combined related work experience and completed higher education

• Receipt of the appropriate government security clearance card applicable for your position

• Due to the client contract you will be assigned, this position requires you to be a U.S. citizen

Preferred Qualifications:

• Bachelor’s degree

• At least 1 year of call center or phone support work experience

Expectations:

• Ability to work one of the following shifts available for the position (all in CT):

• Traditional Monday through Friday shifts from 5:00 AM – 2:00 PM, 6:00 AM – 3:00 PM, 7:00 AM – 4:00 PM, 8:00 AM – 5:00 PM, or 9:00 AM – 6:00 PM

• Swing shifts Monday through Friday from 10:00 AM – 7:00 PM, 11:00 AM – 8:00 PM, or 12:00 PM – 9:00 PM

• 4X10 shifts Monday through Thursday, Wednesday through Saturday, or Sunday through Wednesday from 8:00 AM to 7:00 PM or 9:00 AM to 8:00 PM

• 554 shifts from 6:00 AM – 6:00 PM, 7:00 AM – 7:00 PM, 8:00 AM – 8:00 PM or 554 night shifts from 6:00 PM – 6:00 AM, 7:00 PM – 7:00 AM, 8:00 PM – 8:00 AM

• Home internet speed and reliability connection must meet the following expectations: Download >= 20 Mbps and Upload >= 5 Mbps at www.speedtest.net and Total packet Loss

• If located in the Kansas City metropolitan area, you may be required to work in office during normal business operations

• Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position

• Perform other responsibilities as assigned

State/Province:

Missouri

Associate Type:

Regular

Relocation Assistance Available:

No

Job Level:

Operational 2

City:

Kansas City

Working Environment:

Hybrid or Remote

Job Function:

Support Services & Operations

Government Job:

YES

Working Environment Description:

This position offers a Hybrid or Remote working environment. Meaning if you live within a metro area of a Cerner office, you will split working time between a Cerner office and remote. If you are not within a metro area of a Cerner office, you can live and work in your current geographical location and work primarily remote. #LI-Hybrid #Remote