CHANEL Looking for Retail Trainer at Miguel Hidalgo, CDMX, Ciudad de México, México Full Time

The Fragrance and Beauty Retail Trainer is responsible for designing, implementing, and evaluating training programs for sales staff in fragrance and beauty retail shops. This position ensures that employees possess in-depth product knowledge, as well as effective sales and customer service skills.

Key Responsibilities

Development of Training Programmes:

• Create and update training programs covering aspects such as product features, sales techniques, brand awareness, and customer service.

Staff Training:

• Deliver training sessions for new employees and conduct regular refresher sessions for existing staff.

Assessment of Performance:

• Evaluate employee performance in relation to sales targets and quality of customer service, providing feedback and planning improvement actions.

Product Demonstrations:

• Conduct hands-on demonstrations of fragrance and beauty products, ensuring employees understand how to present and apply products to customers.

In-Store Support:

• Provide in-store support, observing sales interactions and offering real-time advice.

Training Materials:

• Develop training materials, including manuals, product guides and visual resources.

Coordinate with Sales Teams:

• Work closely with shop managers and other sales team members to identify training needs and plan training sessions.

Being Up-to-date:

• Keeping abreast of the latest trends and launches in the fragrance and beauty sector, incorporating this information into training programs.

What are we looking for?

• Previous experience in beauty and fragrance sales, preferably in a retail environment.
• Training Skills: Experience in employee training and development, with demonstrated skills in creating and delivering training programs.
• Product Knowledge: In-depth knowledge of beauty and fragrance products, including ingredients, benefits, and application techniques.
• Communication Skills: Excellent verbal and written communication skills, with the ability to present information clearly and effectively.
• Customer Orientation: Strong customer orientation and interpersonal skills, with the ability to motivate and support sales staff.
• Organization and Planning: Ability to manage multiple tasks and projects, with meticulous attention to detail and the ability to plan and organize work efficiently.
• Flexibility: Willingness to travel and work in different locations as required.
• Bachelor’s degree in business administration, marketing, cosmetology, or related field (preferred).
• Ability to manage and oversee multiple projects concurrently. 
• Advanced Proficiency in Microsoft Office applications.
• Ability to work effectively in a collaborative team environment.
• Must be an organized team player with solid interpersonal skills.
• Self-motivated, team player, strong at collaborative working relationships. 
• Position requires a minimum 3 years relevant work experience in retail training.
• Fluency in English & Spanish is a must have, French is a plus.