Chase Corporation Hiring for Customer Service Representative at Westwood, MA Full Time

If you live in New Hampshire, Massachusetts, Rhode Island, great Opportunity to work Remote: Must be able to come into Westwood, MA office when needed.

The Customer Service Representative is responsible for working as a member of the Customer Service Team. This position requires working with multiple internal departments to provide exemplary service to customers to ensure customer satisfaction. The position is in a fast-paced environment, and requires multi-tasking skills to service orders, customer requests and new product inquiries. JDEdwards and manufacturing experience a plus.

Essential Duties and Responsibilities (additional responsibilities as assigned)

· Processing and documenting orders from customers.

· Provide customers with an outstanding experience by professionally responding to their communications effectively and in a timely manner.

· Work effectively and seamlessly as a member of a team, present a solid One Team, Customer First attitude with each interaction.

· Participate in cross-training to expand knowledge base.

· Interact with various departments such as Manufacturing, Purchasing, Quality Assurance, Distribution, Marketing, Logistics, etc., to ensure customer requirements are met

· Review and manage orders entered via a Robotic Process Automation Portal for accuracy.

· Ability to manage and respond to a large volume of email in a professional and timely manner.

· Ability to work in a fast-paced high volume environment in a professional manner.

· Participate in assigned meetings on a regular basis – production, audit, business reviews, staff meetings, quality.

Education

• HS Diploma Required

Knowledge and Experience

• Excellent communication skills, problem solving skills
• Ability to multi-task and pay attention to details
• Ability to work under pressure and keep your cool
• Systems/Applications knowledge and experience and ability to learn new programs required

Job Type: Full-time

Pay: $19.00 – $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• customer service: 1 year (Required)

Work Location: One location