As a pioneer of the sharing economy, Brambles/CHEP is one of the world’s most sustainable logistics businesses and our culture is reflective of our people, our purpose, the experience people bring, and the experiences they have. We operate in 60 countries, with over 12,000 people and 123 different nationalities. Customer Experience and Transformation are Brambles/CHEP’s core priorities.
* Flexible Location Globally *
Position Purpose
This role is a critical part of Brambles’ transformational journey to elevate the Customer Experience across the enterprise. The role will influence how we measure and impact that experience across all touchpoints of the customer journey.
The role is responsible for the development and maintenance of the metrics used to measure the Customer Experience across the Brambles Group. The role will influence key decision making required to evolve the strategic goals of the customer experience function to ensure alignment to the wider Brambles strategy, by defining, establishing and executing KPI and CPIs that measure our customer’s experience. The role requires a comprehensive understanding of multiple programme groups and how they interact to achieve the objectives of the reports/ dashboards that are built. Utilising external best practices, the role will create leading and lagging indicators to predict churn and provide other insights that will be useful for all business units.
Major / Key Accountabilities
Qualifications
Essential
Desirable
Experience
Skills and Knowledge
Languages
Essential
Desirable
As an inclusive employer, Brambles wants to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore encourage you to inform your Talent Acquisition Partner of any reasonable adjustments you might need to enable this to happen.
We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at [email protected]
br{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> Cresta Iztapalapa Agencia VW busca integrar a su equipo: COORDINADOR DE MERCADOTECNIA Requisitos: · Escolaridad:...
Apply For This JobEn Afirme Grupo Financiero trabajamos día a día para que nuestros entornos sean inclusivos, nuestras oportunidades no tienen distinción de...
Apply For This JobEn Johnson & Johnson, la compañía de cuidado de la salud más grande del mundo, nos unimos con un propósito:...
Apply For This JobEsta vacante viene de la bolsa de empleo Talenteca.com Vacante para la empresa Intermedia en Sur -La Magdalena Contreras, Ciudad...
Apply For This JobJugos Del Valle-Santa Clara es la compañía de bebidas no carbonatadas de la Industria Mexicana de Coca-Cola que ofrece bienestar,...
Apply For This JobEsta vacante viene de la bolsa de empleo Talenteca.com Vacante para la empresa Giornale en Magdalena Contreras -Álvaro Obregón, Ciudad...
Apply For This Job