Chesapeake Regional Healthcare Hiring for Service Representative, Practi at Chesapeake, Virginia Full Time

The Practice Service Representative is responsible for the efficient daily operation of the Front Desk and/or patient Check-In area of the practice. This includes all administrative encounters with patients either via telephone or in-person; facilitation of communication among providers, staff, patient and family, and prompt response to requests for information from the provider and/or patient community; and collection and accurate accounting or co-payment or accounts receivable payments.

Essential Duties and Responsibilities

These duties and responsibilities described below represent the general tasks performed on a daily basis; other tasks may be assigned.

• Model and encourage high standards of courtesy, honesty, integrity, trust, openness, and respect for others

• Work harmoniously with the team towards the accomplishment of common goals

• Greet patients and visitors to the practice

• Answer telephones

• Register patients

• Update patient information, as required

• Request and accept co-payments and accounts receivable payments, recording payment in daily log

• Balance the daily log with the cash drawer at the close of business

• Schedule patients

• Print and distribute daily patient schedule

• Build and scan necessary documentation into the Patient Electronic Medical Record

• Print encounter forms

• Obtain patient laboratory, radiology, test results, and specialty reports, as required

• Verify patient insurance coverage/status

• Record and distribute phone messages and triage calls

• Attend required hospital-wide orientations, meetings, and in-services

• Demonstrate a commitment to flexible work scheduling when necessary to ensure patient care

  Education and Experience

  Minimum Required Education: High school diploma or equivalent

  Preferred Education: Medical Assistant

  Experience: Prior medical office experience is preferred; applicant must have a working knowledge of Medical Record request release process and HIPPA regulations